Hotel Cleveland, Autograph Collection

"I recently had a very frustrating experience with Hotel Cleveland Autograph Collection. I made an honest mistake with my reservation date and only realized it on the same day of check-out. I immediately contacted the hotel to explain the situation and request either a date change or some form of refund. Unfortunately, I was told there was nothing they could do, and no solution or flexibility was offered. What makes this even more disappointing is that I am a loyal Marriott customer, and I expected a higher level of understanding and support, especially in a situation like this. This stay was meant to be part of my honeymoon, which makes the experience even more upsetting and frustrating. I understand policies exist, but the lack of empathy and willingness to assist left me very disappointed"

Aloft Cleveland Downtown

"Hotel is in the edges of Cleveland downtown on the second floor of a mixed use building. Relatively convenient location but not very walkable."

The Ritz-Carlton, Cleveland

"Rosa from the conference room was incredibly sweet and accommodating. She made the entire experience smooth and pleasant truly a pleasure to work with!"

Cleveland Marriott Downtown at Key Tower

"Clean and hygienic, nice place"

InterContinental Hotels SUITES HOTEL CLEVELAND by IHG

"There is no hot water in the room. It is very troublesome to say that it will be repaired for six days. It is very troublesome to take a shower, but Trip.com The service is great, take the initiative to help communicate, and the experience is very good! Customer service crisis public relations full score"

Courtyard Cleveland University Circle

"It was very nice hotel, good location, and some staff are very helpful."

Residence Inn Cleveland Downtown

"The room is big and the location is good"

Comfort Inn Downtown

"My child is studying at Case Western Reserve, so I booked this hotel. This hotel is in the city of Cleveland, about 5 kilometers away from Case. The hotel is also located in the school area, opposite the various buildings of Cleveland State University. The hotel has a large parking lot and multiple dining facilities nearby, which makes it convenient to eat. The hotel itself provides breakfast in the morning, which is simple and effective. The hotel itself is on Euclid Street, and Case Western Reserve is also on the same street, so it is convenient to drive all the way down. The accommodation experience is still good."

Kimpton SCHOFIELD HOTEL by IHG

"The facilities and sanitation of this hotel meet the domestic five-star standard. The service can say that the professionalism is not particularly friendly, and may have something to do with local culture and the culture of the Midwest of the United States. This is a recommended hotel in terms of accommodation experience, convenient transportation and surrounding catering services."

Roost Cleveland

"I was traveling to Cleveland for a conference and preferred an apartment style hotel to stay out to cook meals and generally not stay at the convention center hotel. I highly recommend ROOST Cleveland - the location is incredible and there's a lot of cafes and a grocery store in walking distance. I was also able to quickly take the bus to visit some museums on my last day! The space was so big and luxurious and cozy; having the ability to do laundry and run a dishwasher made being it feel like I was right at home."

The Glidden House

"The hotel is located next to the Cleveland Museum of Art. The surrounding environment is quite good, with green trees, green lawns and a lake not far away. The hotel is a renovated historic building with a strong sense of history."

Stone Gables Inn