JW Marriott Desert Springs Resort & Spa

It takes 40 minutes to drive to Desert Mountain Outlets and about 30 minutes to the rotating cable car, which is relatively far. There is an open parking lot and no parking fee for self-parking, which saves a lot of money compared to hotel parking in Los Angeles. It is self-driving friendly. The lobby and surrounding area are very grand, and check-in is also very fast. Because the hotel is very large and there are many rooms on one floor, a map is given to indicate the location of the check-in room. The boating was not open on the day of check-in, saying it was due to weather reasons, but the weather seemed to be fine that day, which was a pity. The first floor has direct access to the swimming pool. The children swam in the water for two consecutive days, which is suitable for walking the baby

It was my first time staying in a hotel. The experience was very good and I was particularly satisfied! Room: wide view and beautiful environment! The decoration style is noble, elegant and upscale, making people feel warm and comfortable. Facilities: smart toilet, Dyson hair dryer, smart lighting, smart curtains. Service: Especially the service is enthusiastic, attentive and careful, 100% positive service, worthy of praise 👍 Hygiene: It is spotlessly clean every day. The Chinese and Western food in the hotel are very good! It is worthy of the ultra-luxury quality of the Platinum Diamond Hotel, very comfortable and satisfactory! I will definitely stay here next time.

A very very bad experience. The air conditioner in the room was old and the wind was strong. It was like living in a train. The faucet was leaking, the balcony door could not be opened, there were bugs and ants in the bathroom, and the hotel charged randomly. We bought a room with breakfast included. We had to wait for 20 minutes for the buffet breakfast on the first day and 40 minutes on the second day. The elderly at home had low blood sugar and other arrangements could not wait. They said that six people could sit at two tables separately, but we ended up having breakfast outside in the wind. Coffee and juice were not given in time. There were very few types of buffet. The service was basically no service. We were not allowed to pour juice by ourselves. After eating, the elderly went back to the room first, leaving us to tip. Yes, that's right. They had the nerve to ask for tips for such bad service. Then, what was even more infuriating and incomprehensible was that they charged us an extra 33 US dollars, saying that it was because the two tables were originally settled separately and I settled the fees at the same time? I asked several times, what the hell is the reason for this charge. Because I was in a hurry to go out, I left. After contacting customer service for several days, the hotel insisted on charging this money. It's too much. If anyone wants to spend 3700, live in a 35-square-meter 4-person room, which is dirty and old, far away, and wait for 40 minutes for breakfast, and is charged randomly, please choose this hotel

The hotel environment is very good, the decoration is a bit old, and the South Asian staff at the front desk have a bad attitude. The quality of the restaurant service staff is top notch. There is ample parking space and parking is free.

The environment is good, there are few people and quiet during non-weekends

We had a great trip at the JW Marriott Desert Springs. The grounds and rooms are great, lots of things to do for the kids and the whole family, the boat rides are fun and the pool has lots of entertainment, especially on the weekends. General Manager Nusrat went out of his way to show great kindness to our family. We had a great time and hope to visit again soon.