Best Hotels near Beaver Dam Swimming Club, Cockeysville

Easy stay very complimentary it’s services very friendly staff the amenities were top notch and it was definitely worth the amount it cost I definitely look forward to staying again and would suggest this location to anyone who wants to have a relaxing evening

I’m happy to write Hampton Inn Baltimore/Owings Mills did not disappoint us. Hotel location is in a business park so it’s quiet and safe. It’s nice that they have a soft and softer pillows and are very comfortable bed. Our room is very clean and hallway carpet appears to be new and clean, breakfast is ok too. It’s the typical quick breakfast of scrambled eggs and potato.

we loved the experience, first time there and it was peaceful, clean.

This is the worst Hotel I have ever stayed in, period. The whole hotel smelled of skunk and marihuana. The Ice machine room smelled of urine as if it was used very often. The front desk attendants were watching television in the breakfast area instead of monitoring who was coming into the hotel. There was a man who appeared to be homeless walking through the hotel lobby, then up the elevators and back down to the lobby. He wore the same clothes on Friday night and Saturday morning. The morning attendant on 2/19 was sleeping in the office. I had to bang on the office door several times to wake him up. When I asked for more towels I was given pool towels which were small and worn out. When I asked for more pillows I was told they only had one left but the hotel wasn't sold out. There was mold on the ceiling in hallway, our room, the bathroom. The toilet kept getting stuffed up, we were afraid it would over flow every time. When I mentioned it to the front desk clerk he said OK, didn't even fain an interest in fixing the problem. I want my money refunded immediately. We felt unsafe, we were in deplorable conditions that smelled horrible. The entire hotel, I mean entire hotel needs a tear down and rebuild it is that bad. The beds were like twin beds not fit for two adults to sleep in.

Second time staying here and got a different style room: thankfully this one didn’t have a weird scent, but I did miss the warm lighting on top of the bed frame that the last one had :( The rooms use bright white LEDs… which is fine! Just not the preference for my eyeballs. The TV in this room actually worked correctly though! Warm buffet breakfast is nice! Staff was friendly as well!

The hotel was very beautiful. The bar and restaurant were comfortable but the drinks were very overpriced. The hotel accommodated an early check in without a charge which was a bonus. They did charge a $200 fee - which will be returned to my account, but I was not expecting that charge.

The room was fine, and we enjoyed the breakfast, especially sitting by the fire pit after breakfast with our coffee. But, the highlight of our trip was the exceptional attention we were given by Jasmine at the desk. She took such good care of us that we hope to return to see her again. She deserves a raise!

Short version. Upon check in the door was jarred open but the room seemed clean. Ahjee Washington. Left the front desk and took the situation personally. I told her it was not trouble but she said I have checked in all my guest and my co worker can handle the remaining while I take care of you. It was like 1am. Upon her survey of the room she found the lock to be malfunctioning and worked hard to match our room reservation. To continue to keep our valentines weekend plans without a hiccup. Walked us to the new room and upon our head nod she said great and followed up later that evening. Great start to a weekend that could have ended up going in the wrong direction. Details. Check in issues fixed by great customer service. Upon my check in. On Valentine’s Day we received our keys quickly and with verbal clarity. I can tell you how many time I have to lean over cause they talk to the screen. In this case the short stature host made eye contact and was clear. When we arrived at out room the bolt was thrown which left the door ajar. Having never experienced this I was alarmed and walked into a clean room and clean trash cans and sink. With the room looking undisturbed. I still felt bothered and went to the front desk. After hearing my story and hearing here tell another guest that they were full I was in negotiation mode to try and still salvage my valentine’s weekend in a comparable room. Ahjee Washington turned to her co worker and left the desk to look at the room with me. I have never experienced a reception person walking or escorting me to my room. Now initially I was thinking. This level of service is going to end up with we don’t have a room story or we have this room but it smoking or it's in repair. You know something other than what u liked at check in. After arrival she followed protocol I never noticed from a Marriott and I travel a lot. She went over the room thoroughly but before she went over it she offered a new room first but it was not the king bed suite. She reviewed the room as if to write a report. But not to challenge the guest. Cause I am sensitive to when i say something and if it is received as let me decide if what u are telling me is what is true. Upon return to the desk she paused and then said ok we have a cancellation. I am going to switch you to the exact same room. Winning. Great feeling. Problem resolved and i did not have to lose in the process. Also Ahjee. Figured out the lock had malfunctioned. Now how does a malfunctioning lock throw the dead bolt and causes the door to be ajar is another conversation. But she said I dont feel comfortable. With you like this we will get the door repaired immediately but I would like you in a different room. Thank you Ahjee Washington. For bumping the lamp and providing great customer experience. Signed. James. Disney experience trained. By disney world Franken covey DFSS black belt master. I know u don't know my background. But to say I'm trained in customer experie