The hotel staff are very helpful and friendly and sorted us out on our arrival as we were there early for the football and helped us to get a Taxi to the ground. Our room was clean and tidy, a few marks about and furnishings were a little dusty and could have been done with replacing if I wanted to be picky but I was only there to sleep so it do t really matter. The breakfast was a buffet style breakfast which was spot on for me however the Hash browns were not the best but the rest of the food is good and kept warm which can be a pain on a buffet breakfast but not issues for me. The reason I have only done a 4 out of 5 is because of the cob webs that are on the pictures and ceiling in the dining area and we also found 2 dead spiders in the corridors, just a little bit more detail to cleaning in this area for me. But for the price we paid for a twin room with breakfast it's a tick for me.