Dragonfly Hotel Colchester

Good location. Excellent choices of breakfast but toaster need replacing

No food again as no cheif second time now no one answee pone.

Great hotel . Liked ny especial stay learned more aplied tge bettrr self . Nearly time to fall awsy and yes i packed the case myself and tge ohibe is seitcged ooff .

First time at this hotel and ended up missing the turning and going down the A120. Added 30 minutes to my journey. However the hotel is very nice and the staff were friendly and the room was clean. Help yourself breakfast and you need to ask for eggs that are not scrambled.

Staff were very friendly and helpful. Pillows weren't the most comfortable but still had a good sleep

We stayed for just one night as we were having a school reunion nearby, so we didn't try the restaurant. We didn't have hreakfast either, so can't comment on it. The location is easy to find - just off the A12. The staff were very helpful and friendly. Rooms were clean and the bed was comfy. Easy car parking. Exactly what we required.

Nice hotel I will definitely recommend it

The Dragonfly Hotel Colchester, certainly looks the business; - inviting, modern, with adequate car parking, and is reasonably well located. We were however surprised to find that there was no lift for the upper floor, - unusual for a very new hotel, - so we had to carry our cases some distance, via a flight of stairs to get to our rooms. On first impressions, we thought the establishment was very much on par with a Premier Inn, ( barring a lift and adequate staff ), but sadly, . . . . that's where the comparison stops ! This is an awful place, I will never stay there again !! The key issue appears to surround an obvious severe shortage of people to run the place, On the day we arrived there were just two staff to run reception, the bar, the restaurant, and attend to all other matters, including general queries, and the attendance / rectification of problems. One of our door keys never worked at all during our 4-day stay, and one of our friends keys was changed 3-times, and still it did not work. We had a bedside light which did not work; - we complained about it 3 times, and only on the 3rd. day did the staff eventually provide an extension lead and a mobile lamp to overcome the problem; - the light was never fixed properly during our stay. The most disappointing aspect of our stay was the breakfast; - everything about the facilities and the food was just awful. The tables were filthy and sticky, there were never enough plates ( either side, or main course ) for only a small number of guests staying there, and when plates did eventually get replaced by the one person doing everything, they were cold, and not presented in a proper catering dispenser. The quality / variety of the food was just not good enough; - far from the standard expected from a modern hotel. Breakfast consisted of just three cereals in dispensers, hardly any fresh fruit, and the single 6-slot Toast machine was well past its sell-by date. It produced either burnt bread, or "toast" which was scorched on one side, and uncooked the other; - completely unedible !. The thermostat was obviously broken, as were at least two of the heating elements. There were zero instructions on how to use the machine, and nobody available to ask for help. The "cooked" breakfast never varied from vats of Scrambled Egg ( which was invariably served somewhere between luke warm and cold, - not mixed properly, and it kept running out. A vat of bacon, which was on one day so crisp that it was difficult to eat, and on others it was seriously under-cooked. The only remaining two vats contained Sausages and Baked_Beans; - there was nothing else; - no mushrooms, black-pudding, potato waffles, or fried tomatoes, in fact none of the additional ingredients one would expect in a Full English Breakfast. The final straw was the Sunday night of 26th. May, where we waited patiently at the bar for a member of staff to finally turn up and take our order for evening meal. We were blan

Room was nice, bed was comfortable. The plug didn’t stay in the bath. Breakfast was ok but no choice of alternatives for hot breakfast for vegetarians.