I booked a hotel room for a US university student staying in Colchester. When she arrived at the property at 9 pm (one hour after the booking was accepted), she had to bang on the door and wait 10-15 minutes for someone to admit her. She was shown to a room and discovered as soon as the person left that the door would not close completely, so it would not lock. Obviously a dangerous situation. She tried calling the front desk and walking down there. No one was available to help her.
She had to leave the hotel (not what she wanted to do) and go to another. The hotel did not respond to email requests for a refund and has denied the refund.
DO NOT BOOK HERE IF YOU ARE CONCERNED ABOUT YOUR PERSONAL SAFETY OR MINIMUM LEVELS OF CUSTOMER SERVICE.