Excelsior Hotel Ernst am Dom

Great location. Walking distance to cathedral, central station and old town. Beautiful design. Big comfortable rooms. Clean and spacious. Good service, friendly staff.

The Hotel shows five stars! The room had no wifi whatsoever, although they showed three different wifi lans. Attempts to bridge this gap with mobile hotspots were not helpful. Noises from other rooms were audible, which means a bad noise insulation. Worst of all was that there was first only boiling hot water in the bathroom. This was due to the fact that all cold water supplies were closed. Still after opening them ourselves, one of the two lavatories cold water regulator was not functional. Shocking was that the shower was switching from regulated 38 degrees Celsius to suddenly boiling hot water and then to ice cold water. This made showering an unpleasant not to say dangerous encounter! You judge if this Hotel deserves the five star rating. Our attempt to communicate the shortcomings was prompted with the statement that the maintenance technicians had left! (???)

Excellent Hotel! We have stayed at this hotel almost every year since 2015 and have never had any problem with anything.

Don't look for any other place to stay in Cologne. This place is stunning. The location is perfect as it is right across from the Kolmer Dom and with easy access to the Rhine. The property itself is absolutely gorgeous. The lobby, the bar, the flower shop inside the hotel, and even the restaurant are photo worthy. Our room was large and very comfortable and once you close the windows the outside noise is completely muffled. Finally, the service was impeccable. From the concierge to the staff at the restaurant everyone was extremely polite and helpful. I won't stay anywhere else on my next visit.

We stayed for only a night, but were very impressed with this hotel and its staff. We booked a standard suite, but were upgraded to one with an extra ½ bath. Some of the suites have a traditional decor, and others are more modern (ask for “the Hanseatic Wing”). We preferred the more modern decor and the staff were happy to oblige us. Overall, the staff was wonderful: friendly, helpful, and professional. We were always welcomed, and any request or question was responded to quickly and professionally. The staff elevated the hotel and turned a really good stay into a great one. Our room was spotless, and very nicely appointed. There were tons of closets and more than enough towels—no skimping. The shower was not just a rain shower head, but a deluge. It was the best shower that we can remember having used in a hotel, which is saying quite a bit. Breakfast (included in our rate) was a full buffet with the usual museli, meats, cheeses, pastries, etc plus a menu for eggs and French toast type items. All were prepared well, served elegantly, and in a comfortable and well appointed room. It was fairly faultless. The hotel’s location in Köln can’t be beat. It is around the corner from the train station, and across the street from the Dom. The entire historic portion of Köln and the shopping district is within 15 minutes walk. There are many restaurants to choose from within a very short walking distance, including a great bakery (Bäckerei Merzenich) only 5 minutes walk away.