Guest User
April 14, 2024
They concealed the fact. Some rooms don't have elevators. Unfortunately, I was deceived. I'm 75 years old, and they arranged me on the 5th floor. They lied that there were no rooms to change and I could change them the next day. On the next day, they told me that the price would be doubled for changing rooms. They deliberately blackmailed me and forced me to carry my luggage back and forth from the 5th floor. Why can such a hotel treat customers like this? They claim to be an IBIS chain store, but they don't have the service level of IBIS at all. The room is dim, there is no desk lamp on the table, and I can't write or use the computer. We must expose this hotel's lie that there are elevators and remind everyone to be careful of being deceived!
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