MOXY HOTELS Hotels in Colombier-Saugnieu

i wanted to try this hotel because it was in / at the airport and it gave me the impression to be a bit different, fresh, funky. That is true, the rooms have a different look, are more inspired that your usual hotel, well equipped and maintained. but unfortunately that's where it stops. The rest is totally sub standard. It took more than 15 minutes to check in and then it wasn't over yet, because i had to go back once more in the queue because the room key didn't work. That day, the weather was hot, so the room was extremely hot because the airco wasn't functioning until i entered the room. It took over an hour of noisy max level airco to get the room to a decent temperature. There is a light below the bed that automatically switches on when there's movement - it is a great concept but unfortunately it detected something several times during the night as well, switched on automatically in the middle of the night, so that i woke up. All in all, the concept of the hotel might be great, but the basics for a hotel (i.e. a good night sleep) are not met due to the time lost at check in, the time need to get a correct temperature and the odd light switching on during the light. Finally, I mentioned these issues at check-out, i got a lot of generic apologies, they mentioned that they would look into the airco and took my name, but never reverted to me. Also, no attempt was made to make me feel better, eg by offering a coffee, breakfast or a face to face with the manager on duty. And if the staff doesn't offer that proactively, I'm not going to ask it. I will use the NH back again next time. A bit less fancy perhaps (but very solid correct quality) and at least i can be sure that i get what i come for: sleep when i arrive late night.