Top rated hotels in Columbus

Hotel Indigo Columbus at Riverfront Place
4.5/534 Reviews
My stay was very disappointing. I specifically selected this hotel over other hotels in Columbus because they list they have a heated outdoor pool. This feature was so important to me and my family members that I was willing to pay the almost $300 night and the valet parking of $12 a day. Well, the pool was not heated. Same cold water as any other outdoor pool. Multiple requests up to the maintenance manager to heat the pool was denied. Another disappointment was the rooms do NOT have smart tvs. Just basic cable with no availability to stream Netflix, Prime videos, etc. So to get around this, we had to screen cast from our phone to the tv. What hotel does not have smart apps for screening?? On the positive side, the day supervisor was helpful, the desk staff was nice but needs training in problem solving customer issues and offering solutions other than just saying no or I don't know, the hotel building is relatively new and the valet guys were awesome. Needless to say, I cut my stay short and will not stay here in the future. This is not what I expect from a 4 star hotel.

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