The facilities, decor and quality of this hotel was great but what really made the difference was the exceptional service provided by the staff. Yasmina and Veronica provided a great start to the day with friendly and attentive service at breakfast. Idurre did the same for evening drinks in the lounge and there was no drop off in the quality of service when Karen stepped in for both breakfast and evening service. We also received high quality of service by the very hardworking Sharon in the UTC bar. She was particularly attentive, no matter how busy it was she could see who needed serving, often remembering your favourite drinks and always with a smile. Finally, one of the waiters in numerous restaurants, Abdel, was another who provided great attentive service and always greeted you like you’d known him for years.