Condado Ocean Club

This hotel no good bad hotel is not ideal This hotel charge 100 dollars deposit by night no parking for people only value parking 30 by night in 114 tax for the hotel by night bad experience

Exceptional hotel with amazing ocean views and in the best neighborhood in San Juan. You can walk to so many restaurants and bars! We received excellent service at their restaurant as well. Yonara went above and beyond to accommodate our large group!! She is amazing!! We had a group of 10 staying at the hotel and we all enjoyed our stay!!!

My boyfriend and I wanted to celebrate his birthday and enjoy our little lover’s getaway to Puerto Rico. Sadly, our trip to Puerto Rico was bittersweet because of the terrible experience we had at the Condado Ocean Club. I rarely leave negative reviews, but Condado Ocean Club was one of the most frustrating and disappointing experiences I’ve ever had. I feel obligated to warn future guests. If you rent a car, don’t. It’s $30/day to park your car. When I found out about the unforeseen cost I called to speak with management. I inquired if guests of the hotel would receive complimentary parking. The gentleman replied, no. When I asked if there was a place for free parking, the gentleman laughed and said, “No. There’s no free parking in Condado”. Staff are dismissive and unhelpful. This set the bar real low considering this all occurred during check-in. The room we stayed in was a king size bed-ocean view. The “ocean view” room was mediocre at best — stained furniture, minimal amenities, no complimentary water, and nowhere near worth the price. Window cleaners blocking our view during prime sunlight hours, and unscheduled elevator maintenance and we were on the sixth floor! The stairwell lacked air conditioning! It was not my idea of staying active on vacation. At check in we received notice that the hotel had a scheduled maintenance for the following morning to replace the batteries on all the room doors. Within a 36 hour period we were locked out multiple times, forced to repeatedly replace wristbands, and spent hours dealing with maintenance issues instead of enjoying our vacation. One lock issue caused us to miss an excursion entirely and another lock issue took over 45 minutes to fix. Instead of enjoying our last night in PR we were stuck sitting on the floor in the hallway late at night. At this point I requested to speak with the manager. I was informed the manager would follow up in the morning during check out. The manager in fact did not. Management showed little concern, urgency, or accountability throughout the entire ordeal. Any compensation that was offered came only after repeated complaints, and it felt more like an attempt at damage control than a sincere effort to provide good customer care. A food and beverage credit was offered as well. We used the credit at the restaurant. I cannot speak on the entire menu but the pancakes were bland and the eggs were inedible. I won’t be returning, and I would not recommend to friends and family. I do hope future customers receive better treatment than I did.

This is a great small hotel with a really nice small bar and restaurant inside and a pool bar on the outside. The pool is very nice and has quite a few seating areas. The hotel is adults only which is really nice. It's rockin' on the weekends with a DJ and lots of people. The wind break from the ocean helps, but it's typically very windy. You do have access to a small beach and the ocean. It's very quaint. The rooms are really nice, my only compliant is the "Refrigerator" looking "Icebox". It's not an acual refrigerator despite looking like one and having drinks in it. Weird. The coffee make is very basic, burt worked fine. Service from the staff was excellent and I would definitely recommend the hotel. It's in a great location to be on the beach and still have access to Old San Juan (the best part of Puerto Rico in my opinion).

Noise in the hall every night. Not enough chairs for half the guests at very tiny pool. Room very worn out. Halls and public spaces dirty. When I checked out a day early the clerk asked if everything was OK. I said no. He said ok. Do not book this place.

Pool and outdoor area are very small and they don’t have enough chairs for guests. The common area in the hotel are also cramped. The dining area is quite nice. Staff seems stressed and service was hard to get. The outdoor bar opens after 11 and closes at 5. Although they have staff in the pool area they were selective who they served. Seems they focused on young pretty girls. Too bad they don’t know that old rich dudes give big tips. The first day we got moved from our cabana by some guy who claimed to be in charge although he had no idea or uniform. We determined he wanted our cabana so he could get done young girls nearer to where his other friends were. It turns out he is an employee but totally unprofessional and kind of creepy. The hotel is in need of renovation. Soiled and rusty furniture. It’s high quality (Cane-line) but needs paint and new cushions. Some of the lounge chairs were actually broken. The room was nice.

This hotel defies the concept of boutique hospitality in all ways possible. Service was terrible, employees were rude and exhibited attitude, room was dirty, clientele was trashy, room service nonexistent, postage stamp sized pool was crowded, staff ignored you at bar when you tried to order a drink, latino rap music was played at ear shattering level at pool to the point of obliterating any chance at conversation, staff were stingy with towels at pool and it requires a hunger game mentality to procure pool lounge chairs which quickly became fully shaded from sun by 2:30 pm due to adjacent high rise buildings. Spare yourself the agony and stay at a real hotel even if it costs $3k a night during high season. At least you will get your money’s worth. Oh, and did i mention that the food you can order from the hotel’s sole functioning kitchen (do not fall for the false advertising on their website that lists 3 separate restaurants) is basically inedible ? Made worse only by their laughably five star restaurant-pricing. The crowning piece-de-resistance is the “manager’s” attempt to defend the bartender’s overcharged bill by advising us we had “been drinking all day”.

I did not see the value in what we paid. Slow, apathetic service. Main areas needed deep cleaning and attention. Bathroom was small but room was nice I guess…just very underwhelmed and would not return to this hotel.