Without having stayed at the hotel, my rating is 1. I made my booking through ******* for 3 nights, with zero cancellation fee until April 6. After reading the terrible reviews of the hotel (which I should have done before) I decided to cancel and look for another hotel. Literally not 24 hours passed! I've been waiting for a refund of my money for almost a month because they charged me +200 dollars for booking. Neither ******* nor the hotel respond! If anyone from the Hotel reads this review, please help with the refund. Very very very poor administrative management of this hotel! Serious mistake that a page like ******* works with this type of establishments. If you are looking for hotels in San Juan, make sure it is not Ivy hotel
Original TextTranslation provided by Google