Guest User
November 12, 2023
A crisp, white apartment but only one towel to last for the week. When I asked for additional I was told it was going to cost $10 per towel. Talk about disappointing. I have never stayed at a place that is so stingy! My daughter uses two towels when she showers, one for her body and one for her hair. We also had to use the towel to mop up the leaking shower. When I mentioned this they couldn't have cared less. With two Queensland Blokes running the show, it's no wonder they had no idea what the needs were of their guests. They told me "You have a washing machine and dryer". Yes but I am ON HOLIDAY do I want to be washing and drying every day, the short answer is NO. Again, did they care, nope, not an iota. The swimming pool looks lovely but its freezing cold so using that was out of the question. When we left I asked if we could stay another 30 minutes and depart at 10.30am. Their answer, (big sigh) I suppose so. Gosh, sorry, I have just stayed here for a week, paid you a big sum of money and that's a problem. When we left, we dropped the keys off and politely said "goodbye". In return, we got nothing from them, not even a "we hope you enjoyed your stay". We will never stay here again. If the vibe at Reception is bad then not much else is better with this type of accommodation. The only advantage to staying in Coolangatta is the closeness to the airport, the rest of it is a retirement village. You certainly wouldn't go here for the fun and entertainment that the Gold Coast can provide.