Guest User
January 6, 2024
I was unable to check in because my flight ticket was canceled on the first day, but there was a message asking the merchant to reserve the room (double room with private bathroom) for the next day. However, when I went there the next day, I found that the room was not reserved, but a room for four people was arranged for us. The mixed dormitory (shared bathroom) had a strong smell, and there were beds that had not been cleaned. We went down to see her again, and she changed us to a slightly better one (four-person female dormitory in a shared bathroom), but the window kept leaking all night. It was blowing so loudly that I basically didn’t sleep (checked in at 10pm and checked out at 6:30am). Finally, after negotiating with the platform, the hotel refunded us the money for the first night, but it didn’t meet expectations (the first night Half of the price will be refunded, and the difference will be refunded on the second night). After the second negotiation, the platform compensated us for the price difference. Overall, the hotel is not that good and I would not recommend it. However, the customer service on the Ctrip platform is very good and they are actively solving problems.
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