Best Hotels in Coplay, United States

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While the hotel itself was nice, the check-in was a disaster. I had called ahead to let the hotel know we would be arriving between 2am and 3am, due to a late arrival into Newark. When we arrived around 2:45am we were told we could not check-in after driving over an hour and spending another 5+ hours on a cross country plane trip, because the computers were in the middle of a ”reboot” to close out the evening. I was told that if I had called in to tell them we were arriving late someone would have printed keys for us advance, so it was obvious to the hotel clerk we didn't call in (which as previously stated we did). All in all we had to wait an extra half hour to check in, after which we were told the keys probably wouldn't work, so we had to wait for a maintenance guy to walk us up to our room and let us in, and then to add insult to injury, the next day, the front desk calls me up and tells me we never left a credit card imprint (which we did, one of the reasons we had to wait half an hour), so we would have to rush back to the hotel to provide a credit card or risk losing our room for the second night.

Self-driving from JFK, normal for an hour, normal traffic jam for two hours The front desk is an uncle, the check-in process is very rigorous Next to the oversized 4S store Free parking in the town American breakfast Nothing else

We always stay at HIE in Allentown, PA and Charlotte NC. This HIE in Allentown is great. The front desk is the best I have ever encountered. Felicia (?) she is always there, bent over backwards to accomodate us regarding a request we made. She is always pleasant and professional. The rooms were immaculate as always. Breakfast has many choices. Great Coffee. Will stay again!

We have stayed here for more than a week, the overall facilities of the hotel are very good, the only thing is that the breakfast is not good, the breakfast variety is very small, and it is exactly the same every day. The room design is bright, the bathroom faucet is fast, and there are simple kitchen facilities such as refrigerator microwave sink tableware. There is a gym laundry pool in the lobby. The hotel is recommended

This hotel is very difficult to find, especially in the dark… signage is minimal if any. No real directions on where to park. There is a parking garage attached to the building. No safety measures that we could see; anyone could enter the maze of hallways…a gauntlet of twists & turns that you have to navigate on foot in order to find the actual hotel. UNSAFE!!!We were told NO luggage carts so be sure and pack lightly. Check in took FOREVER and there was no body in front of us. Front desk clerk was however very knowledgeable. No ice that we knew of. ***Excellent breakfast buffet on the weekend …it blew us away!!!AND very pleasant hostess. Requests were not met for additional towels. We would not stay here again even though we are loyal to Marriott.

We just stopped for one night— en route from MO to ME— In the morning as we were getting ready to leave, I dropped my (gas permeable special order) contact lens and heard it hit the porcelain and leave sight. I just knew it had gone down the drain. I panicked. My husband suggested I call the front desk. I tried to calmly explain what had happened as I panicked. The lady that answered said she’d call me right back. Just a couple minutes later there was a knock at the door. It was Rose and Katie, as we now know. They explained that the maintenance guy wasn’t there right now. (It was a Sunday morning) Rose had some very big metal tools. She immediately got down to the ground under the sink to take a look. (Katie let me know that she had also had contacts since she was 12 like me so she knew how devastating this was.) My husband as Rose took turns on the plumbing to get the pipes undone. Once the pipes were off we started the excavation. We first ran water through the faucet to flush it. We collected it in an ice bucket and searched the runoff. No luck. Next we focused on the disconnected pipe. There is a lot of sludge in pipes. So Rose started the excavation on the pipe, working over a towel and an ice bucket to pan the sludge. Meanwhile Katie and I searched the floors, drain, etc… sometimes with the lights off because she said that was helpful to see the shining on the lens. Her fastidiousness and resolve kept me calm. I was giving up. It had been easily an hour and a half. I was ready to move on. I was telling everyone thanks for the help but it was going to be ok and that we should all stop the effort. Then, like a beacon in a storm, Katie came over with some sludge in a coffee filter, poking at something with a coffee stir stick and saying, “Is this it? Is it shriveled up?” I examined the specimen incredulously at first and then with a mix of stun, horror, and amazement I pushed my finger down into the muck and there it was, cupping to my finger like my good little lens: The Contact. Post script: Turns out Rose was the breakfast lady! We were like ha we missed breakfast and she saved us some (she recommends the sausage biscuit) Then she told me to take a banana for my husband because he looked a little shaky. We don’t know Katie’s roll at the hotel but I’m assuming she’s on her way to the very top! Thanks again ladies, we’ll certainly never forget! Lovely ladies. We’ll never forget. Thank you!!!

When I arrived it was not what I had expected. The staff was friendly. The staff at the reception were sometimes a bit withdrawn but if you initiate a conversation they were friendly. The cleaning staff was exceptionally friendly. My room was cleaned every day, bed made and enough clean towels everyday. Absolutely no complaints about the cleaning. I even got an extra pillow when I asked for it. The bed was firm and for me as a soft bed sleeper no problem at all. I slept very well. The internet was fast and I had a strong connection inside and outside the building. The room was a bit outdated if I compare it to other countries I've visited but for American standard it was fine. TV had more than enough channels and only once in a while I would hear a plane. I got the impression that some guests have long stays in the hotel because some children went to school - not that this was disturbing. The air-conditioning was a bit loud when running but it didn't disturb me. This location was easy to reach by car and close to stores and highway. I have two things that I would like to have seen differently. The bright white lights next to the bed. Less ”bright white” is my preference. The breakfast was the same everyday (fried potatoes with scrambled eggs). There were also cereals, bagel and toast available which were served on a paper plate with plastic fork and knife. Two different loaves of bread would give you more variety.

Super staff here - very professional and kind. Not stingy (i.e. don't put paper plates away after breakfast so you can grab one for dinner if necessary). Sets the tone for a stay

American breakfast is simple but not bad. It is a gathering place for parents of Lehigh University, and it only takes seven or eight minutes to walk to the school.