Guest User
September 23, 2024
I recently had the pleasure of experiencing outstanding service with Marciel @ the iberostar Anthelia, honestly he was so lovely from the moment we walked in, we were greeted with warm smiles and a welcoming atmosphere that immediately made us laugh at felt valued as a customer. The staff was incredibly attentive without being intrusive. They took the time to understand our needs and preferences, offering helpful suggestions tailored specifically to us. It's rare these days to find a team that genuinely cares about providing personalized service. What truly set this experience apart was the attention to detail. Every aspect of the service was executed perfectly—from the promptness of service to the cleanliness of the establishment. We had a house keeper named Silvina who we have not met. But the care & pride she has took during our stay is fantastic. Every small details we had noticed coming in after a day spent at the pool. It’s these little touches that elevate a service experience to five-star status. Overall, I highly recommend to anyone looking for an exceptional experience. Whether you're a first-time visitor or a returning customer, you can expect top-notch service that goes above and beyond. I will certainly be returning. During me & my husband’s recent stay, we spent our mornings at the pool, there is a pool bar/food and we had the pleasure of being served by a lovely waitress named Sara & Valeria and Marciel . From the moment we walked in Sara’s warm smile and contagious laugh and Valeria’s friendly demeanor made me feel right at home. With being greeted enthusiastically and how they took the time to explain the menu showing genuine passion their work. What stood out the most was their attentive nature; always checked in at just the right times, ensuring me and my husbands drink was always full and that my meal was to my liking. Sara was not only efficient but also engaging, sharing her favorite drinks like mojitos. Her positive energy and dedication to service transformed my morning into a delightful experience. It’s rare to find someone so committed to making customers feel valued, and I truly appreciated all there efforts. Overall, Juan, Sara, Valeria & Marciel made our visit memorable, and I would certainly return just to enjoy their fantastic service again I must commend the manager, Juan for their exemplary leadership. From the moment I walked in, the atmosphere was inviting, showcasing a well-thought-out ambiance that perfectly matched the pools overall aesthetic. Juan was attentive and proactive, ensuring that both me and my husband and staff were having a great experience. They skillfully managed busy periods with grace, always finding time to engage with patrons, recommend signature cocktails, and handle any concerns with professionalism. Their deep knowledge of the menu and commitment to customer satisfaction truly set the bar apart. Overall, Juan has fostered a welcoming and efficient environment, making the pool