Comfort Inn

Worse comfort Inn I have ever stayed in! Very run down, stinks, and has roaches! We left early would not recommend to anyone. Our time in sullivan, especially the river float was the best! Lots of memories made. Always try to make the best of our time together.

Stayed on 2nd floor. Room was musty, damp for the (2) day stay. Furniture was scratched, damaged. Cardboard was torn and placed under feet of dresser to level it. Remote control was taped up to hold it together. Nightstand drawer would not stay closed. Light between the 2 beds was filthy! Bathroom was not clean. Worst part - woke up on Saturday morning to a cockroach crawling across the pillow next to me in bed and then another one found crawling across the back of the toilet. Humidifier in the hallway wasn't helping with the dampness in the hotel! $275.00 stay - worst stay I have EVER had in a hotel. This place should be shut down until the issues are fixed - furniture replaced and the musty/dampness taken care of. It was disgusting!

If you need a bed and a shower you have it here. If you’re looking for much else, don’t. Standard hotel, broken furniture in the room, noisy mini fridge, not the cleanest. Bed was comfortable. Toilet spit at me when flushing so put the lid down. No USB plugs in the room.

Had a good nights sleep, and everything was in the room that we needed. The workers are very friendly and willing to help. Clean rooms. We definitely Would recommend to friends family. we had plenty of pillows to choose from that we thought to be more comfortable ffor ourselves. It was the second time that we stayed there and it’s a great place to spend the night.

My wife and I stayed here. When we arrived, we had been driving for over 9 hours. We were tired. We were greeted by a very nice person, who gave us great ideas on things to do while in Sullivan. The place was spotlessly clean and well appointed. We felt that we got our money's worth for sure. I would stay here again (and will) in the future. Highly recommend.

I checked into your hotel at 3:15PM, 9/12/23 and during the check-in process, employee (Joe) had trouble checking me in, due to a credit card reader / computer error. Joe told me the issue was resolved, gave me my room keys and I went to my room. Approximately 5 minutes later, Joe came to my room and (referring to me by my last name, which I found extremely unprofessional and disrespectful), said the transaction did not work (he said it checked me in as paying cash) and asked for my credit card. I told him I would come to the front desk shortly, (with my credit card) when I returned the luggage cart to the lobby. I checked my company credit card app on my phone and saw that my credit card was charged TWICE for the room. I returned to the front desk and Joe told me he cancelled the charge, but it did not drop off my credit card app. On 9/12/23, I emailed the General Manager (Niten Patel) and, as of this writing (2 days later), have received no response. Checking my credit card app on 9/14/23 at 4:45AM, I found that my credit card had been charged a third time. I sent a follow-up email to hotel General Manager Patel at that time. I went to the front desk to find out what time the GM normally comes to the hotel and the front desk clerk (Vernon) told me that the GM oversees 4-5 hotels and rarely comes to the hotel. I asked Vernon if there is generally an on-site manager and he told me the manager is only at the hotel on Mondays and Tuesdays, from 9AM-3PM; both of my interactions with Joe and Vernon were outside of the manager’s banker’s hours. The Room: My room (323) smelled like a mixture of dog urine, smoke and the bottom of a slaughterhouse dumpster. I turned on the A/C to try to clear the air but, as expected, that did little good. The bathtub area was moldy, showerhead was limed up and partially blocked and the bathroom exhaust fan looked like it had NEVER been cleaned. Check-in Process: A complete train wreck. My credit card was charged 3 times and, since it is a company credit card, I will have to go through the charge dispute process because I have ZERO faith that hotel management will apply a credit to my card. General Manager Response to the triple billing: NONE I emailed Comfort Inn corporate and, as expected, they said they couldn’t do anything since the hotel is independently owned, however they did insult me by asking me to join their loyalty club AND they would even grant me 8,000 points. Avoid this dump like the plague! As a business traveler who is on the road 270-280 days annually, I typically stay at either Holiday Inn Express or Hampton Inn. Unfortunately, the Sullivan / Cuba, MO area has no decent hotels so if you are unfortunate enough to stay in the area, I wish you luck.

Stay somewhere else! Beds had hair and dirt on them and in them indicating sheets had not been changed in a while . Bathroom was filthy had hair on toilet and in bathtub. Sink counter top had not been cleaned . Top felt gritty like it hadn’t been wiped down, ever. One of the nastiest hotels .