Hotels Near B&M Store in Crawley

Although a little out of the way (ensure your taxi driver knows where they are going and doesn't take you to the other holiday Inn at Gatwick!!), it is worth it, pun intended. We arrived and checked in with no fuss and managed to catch 'last orders' from the bar- great team and a special mention for Steve and Sarah who chatted to us and made us feel relaxed and shared a laugh with us. The reason for the four stars is that- I went to check that a gluten free breakfast was available and the member of staff I dealt with gave us incorrect information. He told us we hadn't paid for breakfast and that I would have to liaise with the kitchen directly. I questioned this with another colleague who confirmed that we had paid for breakfast and options were available. Had a great nights sleep and enjoyed breakfast options available. Simple check out process and the receptionist arranged for our precooked taxi to be brought forward.

We have been staying at the Hotel for a few weeks now. After long hours at work, we just wanted to stay somewhere where we can disconnect with work, relax and connect with other people. Nevertheless, I would like to share with everyone that Bar attendant (James) would always go that extra mile to ensure customer expectations are exceeded. Is not just about serving you a drink and taking orders. Excellent customer service by always interacting with customers, offering advice, friendly, accommodative making our staying very pleasant. I strongly believe that a good job should always be well recognised. Thank you for the high level of professionalism. Regards Ruben

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

It is great and highly recommend. Our flight arrived early at 7am. Though no luggage storage service due to airport security, hotel staff provided us a nice waiting area n allowed us to early check in when room available at 12:15pm. The front desk staff were polite and helpful, especially Ms Magdalena who was really helpful and made effort to let our stay more smooth and wonderful 😘🥰👍👏 Excellent location to connect Gatwick Airport North Terminal. Just only one corridor to connect which take less than a minute. Great breakfast from 4-10am for convenience of early flight travelers. Airport has store luggages service which costs 7.5 pound/luggage for the first 3 hours.

Excellent service best room in the house! Really enjoyed the bath and bed so comfortable. Had dinner in the restaurant was truly amazing and breakfast in the morning. Thank you for having us to stay.

We booked this hotel so we could use the steam room and hot tub however both were out of order for 3 days which was the duration of our stay. The food in the hotel - the service was appauling I waited 1.5 hours for a vegan beef wellington to then be brought a caulifour risotto which I didnt order and was given the excuse that the chef didnt have enough time / it would take too long to make a vegan wellingotn- even though it was a sunday roast meal and they knew I didnt eat meat 4 hours before the meal and I was told originally I would have to wait 10 minutes for my wellington after queing up at the cavery- so all I had to eat were sides. The room was great- and hotel immaculate