My wife and I were celebrating our 7 year wedding anniversary. We decided to go somewhere a bit quiet and Fairfield Glade fit the bill. We got in late (in the middle of the night) so we didn't get to see much. However, the following morning we came back to get the full check in experience and met the beautiful Donna. She was so kind and sweet. She gave great recommendations and made us feel so welcomed. Always smiling and willing to assist as best she could. She was truly a highlight of our trip. They also extend time share presentations for Club Wyndham (hence the name). Again, Donna walked us through the process and made the entry process stress free and easy. We then had the chance to meet Anna who would be our timeshare rep. It was the standard timeshare presentation but I wanted to acknowledge her kindness as well as Jordan & Mercedes for the welcoming environment they cultivated. Now for the moment most of you have been waiting for. What was the room like? The suite was a bit older but even for it's age it was well kept. Our only complaint was the bathroom and jacuzzi room. Nothing major in the bathroom. A few eye sores on the tile. There were stains that caused us to think it wasn't cleaned properly. We bought cleaning supplies and went over them to realize it was just stained. Again it's an older property so that's expected. The jacuzzi, however, gave us the most trouble. Initially it wouldn't turn on. We spent about 20 minutes troubleshooting. Once we did turn it on black specs shot out of the jets. We weren't too peeved about it and we were so busy during our stay that we didn't make a big fuss about it. The overall experience was great and in our eyes those things were minor. We did mention the jacuzzi story to Jordan and he mentioned that the property was planning to renovate and upgrade various aspects of the property in the near future. Hopefully, whoever reads this review should you decide to give this property a shot the upgrades will be complete. All in all, if you're looking for a quiet relaxing getaway with an amazing staff this is the place to go. Look for our friend Donna and I promise you, you'll feel like royalty. If for some reason she isn't available I have no doubt you'll still find an amazing friend at the Glade. It's in their nature.