Casa Cavassa Centro Historico Cusco

Booking has confirmed exclusive two rooms but actually one room is under maintenance. We were distributed to other room with one room only. They should not provide this room type for vistor rental.

Sadly the hotel has lots of opportunity areas. My first and biggest is that the bathroom door doesn’t close, therefore having no privacy. We found hair on our newly check in room and several wood with nails were coming off the floor and headrest, making it extremely safely.

Some things we liked: 1. The location was close to Plaza de Armas. 2. The staff was nice. 3. The room has a balcony, clean, and comfortable bed. 4. There was a view of the mountain from the living room. 5. There were microwave, large fridge, stove, pans, plates, utensils, dining table, couch, and tv in the room. Some things that could be improved: 1. The hot water takes a while to come out. The cold water knob is actually hot water and vice versa. 2. There were no extra towels/bath mats. We had to use one of the two towels they provided as a bath mat. 3. This next one is not their fault, but it is good to know before booking this place: the location is on a busy street right before a red light. Loud noises from pedestrians and cars passing and honking non-stop. If you book anywhere in the center of cusco or around Plaza de Armas, this is to be expected. If you don't like this, book somewhere else like in San Blas or anywhere further away from the city center.

I’m baffled by the quality of reviews for this hotel, they are incredibly misleading. This was without doubt the worst hotel I have stayed in. Our room was damp, musty and smelt. There was no window, so no way to improve matters. Issues went beyond that though, the bathroom door didn’t close, the shower curtain was an actual fabric curtain which didn’t dry (on account of the lack of ventilation) and smelled, meaning you left the shower still feeling a bit unclean. The light bulbs flickered for a couple of minutes when you first turned them on and wall fixtures fell off if you touched them. The rooms are also located around a central court yard where guests are encouraged to sit and drink coffee/tea, meaning I was woken every morning at 6am by people chatting directly outside our door. I was convinced to stay by the strength of the reviews and felt compelled to review as well to warn people off. This hotel was cheap but I would strongly encourage anyone to pay a little more elsewhere. On another note, I will say the staff were pleasant and friendly

Everything was perfect! There was an issue with the hot water the first day but the Receptionist dealt with it immediately!The location is amazing! Room was very clean! Breakfast was amazing and relaxing! Staff very friendly, helpful and smiling. Thumbs up to Carol the Receptionist and the rest of the staff!Highly recommed!