Casa Cartagena Boutique Hotel & Spa

Hotel is located in a central and beautiful area which is convenient for walking to restaurants and other amenities. The average 3-star review is due to the fact that the team on site has dealt poorly with my complaint. I was staying in room 5 which is on the ground floor. The room only a very small window which I left opened and it still got quite warm even in the night. Note that there is no AC in the room (I was also told that all room are the same). Perhaps I should have checked on the AC situation before I booked it but one would have thought that a hotel like this would have AC. Unsurprisingly, I did not sleep well at all (I stayed here in mid May 2024). Spoke to the reception the next day to request for a table fan and I was told that they don’t have any. I then asked to change room to one that has a larger window but was told that the hotel is fully booked (which I suspected is not true as most rooms are dark and looked unoccupied). They then suggested that I leave my door open when I head out for dinner and also perhaps when I sleep (!) so that I am more comfortable. I immediately then requested for them to speak to their manager on duty as I was shocked that a 5-star hotel would suggest such a thing. I had to say that I thought it was a joke initially. I mentioned to the staff that he may be comfortable sleeping with his hotel room door opened, but I am not!! 30 mins later, a room with a balcony/window miraculously became available and I was able to move. They also sent a drink and a small platter to presumably apologize (but no one apologized at all to me in person). The kitchen staff probably had no clue what happened and was tasked to just send the drink and platter to my new room. Again, it would have been nice if they acknowledged to me in person that the situation was mishandled. I was made to feel like I was the one who was unreasonable. I am disappointed as the situation could have been handled in a better manner. Perhaps they should have just stock up with some table fans given the AC situation. The beauty of the property is unfortunately let down tremendously by the poor handling of the situation. Perhaps, they are getting too complacent Would I stay here again? Definite no. For the same price, I probably should have been less adventurous hoping to try out a highly rated boutique hotel, and just go back to Marriott down the street. At least I am fairly certain their staff is trained enough not to make ridiculous suggestions like leaving my door open in the middle of the night. I do hope that this is due just to my poor luck of being in room 5. The new room I moved to was certainly much cooler given the larger balcony window.

Beautiful well maintained property with comfortable rooms, great staff and delicious food. The complete breakfast buffet was outstanding. The large hot tub and steam room were wonderful and impeccably maintained. We thoroughly enjoyed our stay and would highly recommend this gem of a smaller boutique hotel with a great location. Close to the square and all the great restaurants.

Our family of five stayed at Case Cartagena in January. We had two rooms - one very large master suite (with a living room attached) and one bedroom with three separate beds for my three kids. We loved everything about the hotel. It is a beautiful oasis of quiet in an otherwise bustling city with an excellent location. The rooms are well appointed, the service was excellent and the breakfast was outstanding (offerings and service). Highly recommended. My only suggestion would be to incorporate windows (with bug screens perhaps?) into the doors that open into the courtyard, both for fresh air and to keep the rooms cool.

The food is amazing!!! All of it is homemade. Do not go to the center because the best restraint is at your hotel. My meals cost 3 dollars and tasted like 100. The rooms are so comfy. You must come if you plan on coming to Cusco. The waiter for the restaurant is the nicest guy and room service is amazing. Trust me

Fantastic stay at this beautifull hotel. The staff was great and the breakfast was plentiful and very tasty. The food at the restaurant was great and we got a free cocktail each evening. They stored our luggage free of charge while being on a 2 day hike. The hotel is located in the very beautiful historic district of Cusco. The room was large, quiet and had a balcony towards the peaceful courtyard. They have a steam room and heated pool. The massages are great. Shout out to Manny, he cared for all of our needs.

Nice boutique hotel. Staff were very friendly and attentive. Interesting selection of acrylic furniture which seemed out of place as this is an old colonial building. Great location and nice court yard. Good spa area. In general this is a really nice place to stay in the heart of Cusco.