Menora Grand Da Nang Reviews

If I told you my experience you would not post a negative review

1. Only hotel we have been to in Vietnam with no complimentary coffee, tea, mugs. Despite there being a kettle in the room. 2. Staff are not very friendly any request is met with irritation for having to provide a basic service. Never greeted when you come in or out of hotel always ignored, not even a smile. Vietnam has such good service nearly everywhere else we have been except for at this hotel its very strange. Either the staff are miserable with their own management or they are just terribly suited to a job in the service industry. A smile and a bit of empathy goes a long way. 3. Reception staff did not welcome us with any information at all just gave us the room key card. 4. Swimming pool dirty. No staff available in the afternoon at the pool. No towels for pool available. Hotel staff said it’s because they were all being used but there were two used towels on deck chairs left there for 2/3hrs. Just showed staff had not attended the pool area. No one serving coffee or drinks at the “pool bar” (didn’t exist when we were there). This hotel is massive and there were 4 guests with towels and two used towels on sun beds that guests had left. So basically they have 5 guest towels for the pool for an entire 10 storey hotel. 5. Breakfast is bad. Not much choice, mainly cold and not replaced often. Coffee usually cold with a tiny mug available. Staff all quite miserable. Any requests are met with a sigh like you are an annoyance, even just asking for cutlery. 6. Room itself is just sub standard. No hot water in the shower. Door handle screws loose not far from breaking. Bathroom was not cleaned properly. Marks on taps and sink and grains on sand on the floor. 7. Cleaners just walked into our room without knocking whilst we were inside and had the do not disturb sign on the door. 8. Room is not soundproof the noise of the swimming pool pump was very loud above us. 9. Overall looks like this hotel was four star once upon a time, about 20 years ago. But its clearly 3 star at best now. The only thing that looks like the advert is the reception hall. Truly believe management at this hotel have just failed in their ability to create a good working environment and a good culture for providing customer service. Expect young staff, not many people able to to talk good English, staff talking amongst themselves, bored, unhappy and just a general bad atmosphere full of visibly disappointed guests. If you want 4 star seriously reconsider this hotel. If you look through the negative reviews you will see similar complaints. Something we didn’t do beforehand which was a mistake.

Good location and the staff are very helpfully

Breakfast food is very OK..

Thank you very much, wonderful hotel, we liked everything! Nice staff tries to help in everything! Housekeeping provides water every day! Everything is great! The pool is deep with a view of the city, there are sun loungers, but you need to reserve them in advance as the hotel is always crowded! The breakfast was good, there was plenty to choose from, but there was nothing sweet. Prosperity to the hotel and thank you for everything!

It's in the middle. Almost everything....medium. It's normal.

Beautiful hotel, worth the price. But the breakfast is a little bland Everything else is good. beautiful swimming pool

The price is very good including clean room chantin and breakfast.

If you want a high-end hotel, you can go to a 5-star hotel, but if you need a safe, well-located, clean and friendly place, it is recommended. It is a 5-minute walk from My Khe Beach. Han Market Yongdari Lotte Mart is very close. I was worried because it was a solo trip. It was convenient because there were laundry massage coffee shops, local food stores, and beach bars and hop soaps around. There is a pool at the top, but it seems like they have a mini bar, but there are only staff and one or two people played well alone. The price is also very good. I recommend it

Beautiful room, exactly as described, lovely staff.

Everything is fine.

good value hotel

First they didn’t find our reservation, in the text about the room, there is place for 5 persons, we got 2 gueen beds. Ask for more towels and they told us was not included. No toilet paper. The location is good.

checkin wasn't great i booked partial sea view room they tried to give me a cheaper room. waited 30 mins for the room i paid for to be ready. the room had a connection door to the next room with a very small bolt. easily opened if u push the door hard. zero sound proofing. i could hear every word the people in the next room said. I asked for a room change was told the hotel was full. i had booked for two nights but left after the first night. to another hotel. no refund for the second night was offered