AN Boutique Hotel

I would like to start with that I never write complaints. If I'm not happy with a service , I simply do not go back or recommend it. I wouldn't even give this place half a star. My Mum and I were visiting my brother who lives in Hanoi, and we all planned a trip to Da Lat. We looked at AN Boutique Hotel on a few different websites, and all of the pictures looked great! Up until our arrival, the team were in contact with me via WhatsApp. As it was Tet, they asked if I could either pay up front or a 50% deposit to secure 2 rooms for 3 nights. I chose the latter, thinking it was fair enough. When my Mum and I went into our room, we were shocked. It looked nothing like the online images, and it smelt. The sheets were dirty with stains, there was a fan strapped to the wall for air conditioning, and the wall opposite the bed was covered ceiling to floor in mould. My brother's room was the same. We told the girl at the desk that we couldn't stay there and explained about the room, but she said she couldn't do anything and couldn't refund the deposit. I felt completely cheated, as leading up to our stay, I received lovely messages from the "Hotel" and trusted what they'd advertised. AN Boutique is a sham. They've changed their name to AN Central and this is not a hotel by any means, this is a bedsit at best maybe suited to a one night stay for those who are on a tight budget whilst travelling. The photos are probably from about 10 years ago or photoshopped, so please font be fooled like we were.

We booked this hotel for a 1 night stay. The lady at the front desk was very helpful and did immediately take our what's app to send us details about the hotel - breakfast, check out time etc. However, entering the room it did not at all resemble the photos shown on the website. Although spacious, the walls were damp and covered in mould. We did not even get as far as setting our luggage down before deciding to leave. We went to reception and explained that the room was quite frankly terrible. The lady did not seemed surprised and immediately asked us to cancel our booking. In hindsight, this was to avoid us leaving a negative review. This was our experience and maybe we were just unfortunate with the room we were assigned but we found the images online to be very misleading in our case.

As we arrived our room was totally flooded with water. As all the rooms were occupied, we could not get an other room. They did not help us find something else. They only wanted us to cancel the booking. I suppose to avoid us from writing a bad review. From what I have seen, the puctures are totally different from reality. In retrospective I am happy not to have stayed there.