This hotel is the only hotel where we stayed for two nights during this trip. Let’s talk about a good place first. The location is good. It’s about 5 minutes walk from the river, but it takes another 10 minutes to get to the Broken Bridge. Fortunately, shared bicycles are available everywhere, which is very convenient. The receptionist who received us is a lady who raises a cat. The people are very nice, so after we checked in, we decided to stay for another night. She also happily helped us renew our stay. Because I was too lazy to book again on Ctrip, I just went straight Give the money to the front desk, but this also caused me trouble later, I will talk about it later...
The hotel has its own parking lot, free for in-house guests, very good! The rooms should be newly renovated and very beautiful. The lights in the house are also very beautiful with two butterflies. In fact, we were very satisfied with this hotel until we checked out, but we were on the way to the next stop when we left Dandong, and suddenly received a call from the front desk of the hotel (the front desk was changed to another person the next day) and asked us if we were It's not that I stayed for two nights. I was right. She said that I shouldn't refund your 300 deposit just now. Why did I say? I have already paid the room fee for the next day! She asked me when I handed it in. I was driving while recalling that it should have been handed in on the same day, and it was done on WeChat. There must be a record. She said that it was not found. I said if you check it again, I must have handed it in, or if you handed it over to the colleague who went to work yesterday, she must know that we handed it in. She said it was impossible, and she would definitely open the bill if she paid the money. I said I really paid it, and she said it didn't matter, but she would pay for the night's room in a big deal. When I heard it, I became angry. I said you meant that we left without paying for it! She also said that I said that I didn't pay the money, hey! Give me madness! Then she asked me to add her on WeChat, saying that if I gave the money, I would not be afraid to add her. I said yes, and waited until I arrived at the service area. Later, when I arrived at the service area, I cut a picture of my payment record and sent it to her. It took me less than one hour to pay the two sums of money. I don’t know how she checked it. I will definitely not go to this hotel again in the future. Because of my own work mistakes, I suspect the behavior of the guests, and I have been wronged if the matter is not clear. I really can’t accept it, and there are many ways to do this. It can be solved, she used the worst method. Seriously affected our mood when traveling!
In fact, a very good hotel, it was ruined by such a clerk, so do it yourself...
Outstanding
1359 Reviews