The Mall, opposite Governor House, Chauk Bazaar, Darjeeling, West Bengal, 734101, IndiaView Hotel Details
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Mayfair Darjeeling Guest Reviews
4.5/5
Great
60 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(60)
Positive reviews(40)
Reviews with photos/video(9)
Negative reviews(2)
Guest User
Executive Room
Stayed in Jun 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 22, 2022
Nice property
Guest User
Executive Room
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 20, 2023
Good experience
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 24, 2024
A 5-star hotel that some say is a great choice for families, offering a blend of luxury, convenience, and memorable experiences. excellent service............... wonderful place.............. Excellent food....................
Response from Property: Dear Mr. Souvik Namaskar! It’s fantastic to hear that you enjoyed your stay and found our hotel to be an excellent choice for families. The blend of luxury and convenience is a key aspect of our offerings, and it’s great to know that you appreciated it. Our team takes pride in delivering top-notch service to ensure that every guest has a memorable experience. We're delighted that you found the food to be excellent; we strive to offer a diverse and exciting menu that caters to all tastes. Your feedback reinforces our commitment to providing high-quality dining options for our guests. It is rewarding to see that the environment and amenities contributed to your overall enjoyment making it a wonderful place for family bonding. We look forward to welcoming you back for another exceptional experience in the future. Warm regards Resort Manager
38harshit
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 20, 2024
We stayed in this beautiful property for 2 nights on our family trip to Darjeeling. The location of the property is very good as it is 3-4 min walk from Mall road. The rooms are good and cozy. The entire staff of the hotel deserves credit for their exceptional services. The food was also good. Tea and Jhaal Muri served in the evenings was a super plus plus. In house guests shouldnt miss this evening snacks time. Also the Play area for the kids was a bonus. Spa is cheapest here as compared to other Mayfair properties in Bengal which is also a super plus. Overall we had an amazing stay and would highly recommend people travelling to Darjeeling should look no further than this beautiful property.
Response from Property: Dear Mr. Harshit Namaskar! We are thrilled to learn that your family trip to Darjeeling was enhanced by your stay at our property. It is gratifying to hear that the convenient location, cozy rooms and the dedicated services offered by our staff contributed to an enjoyable stay for you and your family. We are delighted that our culinary offerings, especially the evening tea and Jhalmuri added an extra touch of delight to your experience and that the play area and the value-for-money SPA services exceeded your expectations. Your high recommendation for other travellers is sincerely appreciated and we are looking forward to welcoming you back for another memorable stay with us. Warm regards Resort Manager
MohitK1391
Stayed in Sep 2024
Family
2.0/5
Posted on Oct 10, 2024
Lack of management and I'm highly Disappointed. Property is good infact superb as per darjeeling and location is amazing but the gesture is missing. I have done check in on 11 Oct 24. MY Room no is 405. Need more of ethical training towards client.
Response from Property: Dear Mr. Mohit Kanoria Namaskar! We are concerned to learn about the shortcomings in service you experienced during your stay with us. The management takes your feedback seriously and we recognize the importance of maintaining a high standard of professionalism and courtesy in our interactions with guests. It is disheartening to hear that we fell short in delivering the exceptional experience we strive for. We appreciate you bringing the service concerns to our attention and we understand the impact that this has had on your perception of our property. Rest assured, we are reviewing in depth to address the issues you have mentioned and ensure that our team is better equipped to meet our guests' needs with all care and respect. We are indeed glad to know you found the resort and the location to your liking. It is our sincere hope that we will have an opportunity to restore your faith in our services should your travel plans bring you here again in the future. Warm regards Sabyasachi Mohanty Resort Manager
Passang S
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 29, 2024
I appreciate that Mayfair hotel is the best hotel an your service is good people are very help full an my stay is excellent well maintained property we will definitely come back again an staff are good an they talk politely an your food is good I love it
Response from Property: Dear Mr. Passang Namaskar! We are truly heartened to receive your positive feedback about MAYFAIR Hill Resort, Darjeeling. It is wonderful to know that our team's effort to provide exceptional service has made your stay excellent. We pride ourselves on maintaining our property to high standards and are glad you recognized this during your visit. Our staff will be thrilled to learn that their politeness and helpfulness contributed significantly to your experience. Delighted to hear that our culinary offerings hit the mark for you. We eagerly anticipate your return visit and look forward to serving you with the same warmth and quality you have come to enjoy. Your satisfaction and enjoyment are paramount to us, and we're committed to making every stay memorable. Warm regards Sabyasachi Mohanty Resort Manager
Reddy S
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jul 23, 2024
Rarely , I give hotels a 5 star rating but yes this facility deserves , right from our entry , we found the place , their hospitality , their food everything beyond expectations and I think , they are taking visiting guests seriously and whether it is room or the food spread they strived to delight customers , when I appreciated as a head of contingent that stayed in the hotel , they said their facility in Gangtok is better than this , I hope to visit with my family , you can stay here without much enquiries !
Response from Property: Dear Mr. Reddy Namaskar! It is truly heartwarming to receive such a glowing review about your recent stay at MAYFAIR Hill Resort, Darjeeling. We are delighted to know that your experience from entry to departure exceeded expectations at all points. Your commendation of our hospitality, food and attentive services is greatly appreciated. We are thrilled that our efforts to delight our guests do not go unnoticed and are proud to have earned your high star ratings. The feedback regarding our team's dedication is particularly gratifying. We look forward to welcoming you and your family in the near future and assure a very warm hospitality and cherished memories. Warm regards Sabyasachi Mohanty Resort Manager
Gyanendu B
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 4, 2024
One of the best Hotels I have stayed in India. Has the best rooms with views. its 200 meters from Mall and in front of governors house. They give you grand welcome, make sure you are comfortable. Rooms are kept clean round the clock. Food is awesome. ample space for kids to play. The bar is also good. It was a relaxing holidays for us and i would recommend this property to all for Darjelling stay.
Response from Property: Dear Mr. Gyanendu Namaskar! We are thrilled to hear that your stay with us in MAYFAIR Hill Resort, Darjeeling was one of your best hotel experiences in India. It is fantastic to know that you enjoyed the scenic views from our well-appointed rooms and our proximity to the Mall. Our team takes great pride in delivering a grand welcome and maintaining comfort for our guests and it is wonderful to hear that their efforts resonated with you. The dedication to cleanliness is something we prioritize, so it is rewarding to learn that you found our rooms to be immaculate throughout your stay. Delighting our guests with excellent cuisine is also a key part of the experience we strive to provide and we are very glad the food was to your liking. We are pleased that the ample space for kids and our Douglas Bar contributed positively to the relaxing nature of your holidays. It is indeed gratifying to know that these aspects helped enhance your time with us. Thanking you for recommending our property which certainly means a lot and we look forward to another opportunity to welcome you back for another serene getaway in Darjeeling. Warm regards Resort Manager
MT P
Stayed in May 2024
Family
2.0/5
Posted on Jun 23, 2024
The beds inside the rooms are awful. Despite showing pictures to management (Mr Girdhari), they did not care nor change the room. There is no power in the shower. This hotel does not match the quality of the price paid. Having said that, restaurant staff and house keeping were extremely helpful. However I believe the management really require some further training in customer services, if staff under them can, why can't management. Overall, I would recommend this hotel only for food and beverages, not overnight stay. The rooms are extremely cramped, dirty beds with strands of hairs (see photos attached) and Luke warm water.
Response from Property: Dear Guest Namaskar! We are genuinely concerned to hear about the issues you have encountered during your stay, particularly with the condition of the beds and the shower. We strive for all aspects of our guest's experience to meet their expectations and it is clear we fell short in this regard. The discrepancies between the quality advertised and your experience are being taken seriously. Your feedback regarding the need for management to elevate their level of customer service and attentiveness has been noted. We aim to ensure that our management team mirrors the helpfulness and efficiency demonstrated by our restaurant and housekeeping staff. The presentation and cleanliness of our rooms are fundamental standards we continually work on and the condition you reported is unacceptable. Your remarks have prompted us to review our room maintenance procedures immediately to address and rectify such oversights. We appreciate your candid review, which enables us to improve and uphold the high standards our guests expect. We assert our commitment to providing a comfortable and enjoyable stay, and it is disheartening we missed the mark during your visit. We would like to restore your faith in our hotel and hope to have the opportunity to deliver a much more satisfying experience in the future during your next visit. Warm regards Sabyasachi Mohanty Resort Manager
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 19, 2024
Mr. Ranajit is excellent.⭐ His ability to balance multiple tables, handle special requests, and maintain a calm demeanor under pressure is truly impressive. A shining example of exceptional customer service and a testament to the restaurant's commitment to excellence.
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 19, 2024
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 2, 2024
Very well-mannered and courteous staff with a very cosy and well preserved heritage building with a whole lot of gren flowering plants, nestled in the mountains. Rooms were spacious with proper winter arrangements. Food was very tasty - both veg and non-veg options were well prepared and crafted. All in all we had a cosy and rejuvenating short winter stay and enjoyed it a lot.
priyankas37
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 30, 2024
Our darjeeling mayfair trip was from 26th may -29th may. Mayfair darjeeling is small property when compared to the other properties of the group. We had stayed in Anderson block. The plus point of this block wS that the kids room is in this block and the minus point is thar there is no view from the room. The first day we arrived during hi-tea. They were serving masala muri and popcorn.. Our package included breakfast and dinner. Our first dinner was on 26th and the spread was not much when compared to mayfair siliguri or raipur nor was breakfast that great . We raised this issue and to my wonder their chef and F&B GUYS took special effort and gave us personally curated options.. special mention of CHEF ABU, MR. Bhuman and Mr. PRAVEEN. They made our stay very royal. They took extra effort and provided us with our liking and taste of cuisine. They even made us a small anniversary cake which was yummilicious.. overall our stay was very nice and that little effort from their side was enthralling.
Response from Property: Dear Ms. Priyanka Namaskar! We are pleased to hear that Chef Abu, Mr. Bhuman, and Mr. Praveen made a significant impact during your stay at MAYFAIR Darjeeling. It is wonderful to know that our team’s dedication made your experience royal and catered specifically to your tastes, particularly with the personalized meals and the special anniversary cake. Your feedback regarding the dining options is invaluable and please be rest assured that it will be used to improve our food selection to better match the high standards seen at our other properties. The aim is to consistently provide an exceptional gastronomic experience to all our guests. Additionally, we take note of your thoughts on the absence of a view from the Anderson block rooms. We understand that the scenic vistas are part of the Darjeeling charm, and we shall explore how we can enhance the experience for guests staying in this block. We're heartened that despite some initial concerns, the efforts of our team turned your stay into a memorable one. We look forward to welcoming you back in the future, perhaps getting the chance to exceed your expectations even further. Warm regards Sabyasachi Mohanty Resort Manager
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 28, 2024
Excellent Facilities and I want to Thanks Mr Ranjit for best Hospitality. He helped a lot during the stay and helped a lot during lunch and dinner. Our stay was excellent and property was awesome in terms of Location and food was good with helping nature of all staff members specially Ranjit and his team.
Nikhil A
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 28, 2024
Had visited Mayfair Darjeeling on my wedding anniversary with my family and was amazed by the overall experience. The staff were extremly polite, welcoming & kind during our stay. The property was very clean and had all necessary things available. Would love to visit again!
Response from Property: Namaskar! We are delighted to know that your stay at MAYFAIR Hill Resort, Darjeeling was a memorable one. It is great that you enjoyed our hospitality and found all the necessary amenities. Our dedicated staff will be elated to hear of your commendations about their politeness and kindness. Your positive feedback serves as a significant encouragement to continue delivering excellent service. It is heart warming to know that you would like to revisit. Indeed, there would be nothing but joy for us to welcome you and your family back for another memorable stay. Warm regards Resort Manager