Holiday Inn Express Daytona Beach - Speedway

The employees are Great.

Nice and clean

Brought leftovers from dinner for the next evening, put in refrigerator. They next night opened refrigerator door and it stunk like death. Refrigerator wasn't working and food spoiled.

We had a king suite. The bed was WAY to tall. My wife could hardly get in it. We are an elderly couple, maybe that would be okay for some. The breakfast was the best we have had at a holiday inn express and suites.

Our stay here was nothing short of amazing! The staff were over the top, friendly, helpful, extremely professional. The rooms were very clean and more than expected. Comfortable beds, with a nice bathroom set up. We will definitely be back with any future stays in Daytona area.

This use to be my favorite hotel. I decided to bring my family for a "Before School" holiday. I understand times change and everyone has a bad day, but I am concerned about what is considered SERVICE now. Let me start with the Good. Some of my favorite people still work there. Andrea, Alona, and even though I didn't see her, the manager Lona. I had to ask if she was still there and if the same owners owned the hotel. The Bad. There are 2 industrial fans in the lobby. Couldn't use the back breakfast area because of the heat. Florida is too hot to not have ac. I understand it has been out for months. The room was not what I was use to. Clean, but not polished. The damp smell probably because of the ac. Now the ugly. I am use to this staff being friendly and a little quirky, but I am slightly embarrassed by what my family and I encountered for 3 days. The lady overnight Sunday was a complete nutball ( and that is putting it lightly) and not helpful at all. Jada was helpful (when we could find her) but not friendly at all. The breakfast.....usually a high point, was reduced to a truck stop diner or a construction site food truck. The breakfast area wasn't clean, it was hot, the food wasn't presentable or good. My family wanted to go out to eat but I remember biscuits, perfect eggs, on special occassions....grits. It never got better. The breakfast person was loud, rude, inattentive, and kind of trashy. I never saw her in gloves, never washed her hands, spent more time at the front desk, wasn't ever in a uniform. Was barely ever in the breakfast room. I am sad writing this. I have met the owner. Pretty cool guy but he needs to see what is going on . Lona, I hope you are able to turn this back to the hotel I loved. I am sorry to send it this way but I feel like you can truly share this with your staff and they will see this from the guest's pov. My family is doubting all of my suggestions now, but I am hoping we could all recover.

We really enjoyed our stay at Holiday Inn Express Daytona. It was convenient to the Speedway and the Interstate. The staff was so friendly and helpful, especially Alona. Breakfast was a plus, too.

Good hotel for the price

The staff were very accommodating.