Red Roof Inn Syracuse

Asked for towels and didn’t get them until a few hours later but the lady at the front desk is so sweet she helped me out!

It was perfect for my overnight stay in Syracuse. The AC unit didn’t have a heat option and it was below freezing outside so my room was a little chilly but bearable. Considering what I paid and I was only there a night, it was fine

A complete dump! It is obvious that not one person, from the rude, unresponsive and unaccommodating girl at the front desk, to housekeeping, to property owners, has one iota of pride or ownership in their job. We too stayed here for the eclipse and will never stay at a Red Roof again because of this experience. Linens were dirty, towels were small and rough. The light in the bathroom is a 20 watt bulb. We got no housekeeping service and the front desk clerk’s response was, “Well, housekeeping has gone home.” I asked if we could at least get clean towels, she said she would deliver them but they never arrived. Not like she was busy, she managed to leave and lock the office up. An hour later, I went back to ask for towels and she had complely forgotten. The facility is in dire need of a coat of paint, they leave bins of trash in the hallway. Like I said, a dump and no one cares. At least you could use it for the homeless or migrants.

The guy at the reception was nice and helpful. He went to find towels for us when there was none in the room. Other than that, the experience was the worst that we have had in all the red roofs that we have been a patron of. First of all, there were NO TOWELS. Although it was supposed to be smoke free, the room and everything in the room REEKED of CIGARETTE SMELL. Our clothes stank of cigarette smell after sleeping there for one night. The door to the washroom couldn't close properly, probably because a Jack Reacher wannabe kicked it down before we came that night. Other than that, TV was good, beds were ok, water pressure from shower was good. I have been to other red roof inns in Henrietta, Binghampton, and Clifton park, but this one in Syracuse by far is the worst! It has complete changed my impression of red roof inn. Apparently not all red roofs are made equal!

Normally we have great stays here. It is clean & updated, & the staff is usually extremely helpful. This time, it was terrible. We realized we needed towels, a bathmat, & a trasbag since there wasn't one in the can, so I tried calling the desk. (We are mobility-impaired, & walking all the way there from the third floor is unrealistic for us except in an emergency.) The line was busy for 45 minutes. Finally got through, and I was questioned as to whether I actually needed towels, but the woman finally said she would bring some. By that time, it was after 9 pm. So we waited & waited...no towels. Tried calling again. Busy. Busy. Busy. Then the phone just rang & rang. We needed towels AND sleep, so hubby decided to walk down. It was intensely painful for him, by the way, & he is still in pain this morning. That was after 11:30 pm. He was told someone would bring towels...it was nearly 1 am before we got the towels, with no explanation or apology. No bathmat. No trashbag, but we got a couple of towels... After finally showering, and now with less than 4.5 hours sleep, we need to drive several hours this morning. I can't believe we paid to be treated this way.

Room had no towels, toiletries, etc. & front desk had none to give out. Heat was turned off so room was 40 degrees when I checked in (30 degrees outside). Trash left outside rooms. Ice cubes scattered all over the stairwell. The only plus was a friendly desk clerk.

There were cockroaches in the room! Multiple sketchy people roaming all around the premises. not a pleasant experience.

Overall clean but lack of towels, shower soaps and other minor necessity.

Good!