Dededo Hotels with Airport pickup service

After being „stranded“ in Guam because our connection flights have gotten cancelled over and over again, we decided to trade the uncomfortable chairs at the aiport for a real bed. Since there is no good wifi at the airport we decided to go the touristinformation to book a hotel. After 30 hours without sleep we just didn‘t feel like looking for a free wifi spot just to look up some hotels for one night. We told the employee at the information, that we don‘t care what the rate is. We just want a comfortable clean room with wifi and the hotel shouldn‘t be that far away from the airport. After he made some calls he said that a lot of hotels are full and dont have a room available. I suggested that it might be better if we check online by ourself and wanted to turn away from him as he said he can ask at Harmon Loop hotel. It is a little more expensive with 75$ a night but it is a nice hotel and they offer airportshuttle for 5$ per person for one way. We accepted and went outside to wait for the driver. We were picked up by the manager (I think) who demanded the transportation fee of 10$ dollars as soon as he had shut the doors. After giving him 20$ dollars and asking for the 10$ change he responded with broken english that we will get the change right away. We had to ask two more times for the money before we received our 10$. Irritaded by the whole situation we put it on the language barrier. When we arrived at the hotel it wasn‘t looking very inviting from neither the outside nor the inside. It felt like 40 degrees in the lobby and just to make sure what we have gotten ourselfs into we asked if we could see a room first before checking in. We could see that the people at the front desk didn‘t like that idea and they were discussing stuff in their mother tongue, their eyes still focused at us. Reluctantly he showed us the room. It was very heaten up and a little smelly but it had an ac and he told us that he has just turned it on. So it will be cool in notime. The rest of the room looked „okay“ at first and so we went back to the frontdesk and continued the ckeck-in. While I was completing the formal stuff the woman asked me why we wanted to see the room first, in a tone as if I had insulted her personally. I explained to her that we are just tired and stressed out and we didn‘t want to offend her. She did not reply anything and gave us the key, the wifi password and the remote to the television. But not before demanding the 10$ dollar transportation fee for the next day. Coming back to the room we noticed, that it hasn‘t cooled down. We started looking for a way to control the ac but decided to ask the staff if they could help us. They told me that they only have one remote and if we want to change the settings of the ac we would have to talk to them. After asking several times to give me the remote just temporarilly so we could adjust everything, they gave in and handed the remote over. But only if I will bring it back right afterwards. Be

AWESOME NEWLY RENOVATED BOUTIQUE HOTEL IN TUMON! Stayed at Hotel Tano for about a month, and the hotel was the perfect property for us while on remote work/vacation on Guam visiting family and friends over our kids summer break. The hotel had just completed their renovation and conversion to a newly renovated boutique hotel. We loved the modern design and concept of the property and of the Premier Suite we had stayed in. We also loved the view of Tumon Bay and It’s sunset from our suite. The property is also centrally located on Tumon, where we made the daily walk to Fujita beach which was about a 5 minute walk and the main Tumon shopping ***** which was about a 10 minute walk. Staff were superb, as others mentioned on here. They welcomed us with the Hafa Adai spirit, they were attentive to our family’s needs during our stay, and at times a couple steps ahead in insuring we had a great stay. They sure made us feel like family. These individuals includes (Brandon, Robinson, Sam, Rey, Oz, Misty, Josh, Jay, Mark, Sheryl, and Jamie) A couple specific individuals that made our stay extra special, were Oz and Misty. Oz Lobby Host, consistently greeted us as we departed the hotel to kick-off our day and welcomed us back in the evening as we returned back to the hotel from our fun filled day. Oz would also check in on us to insure we were having a great stay. Misty our room attendant, was consistent in servicing our room, and would consistently check in to see if we needed any additional room amenities during our stay. It was refreshing to come back from our day to a clean room. My kids also loved the care that Misty had put towards their stuff animals. Overall an AWESOME stay, and we are looking forward to staying again and will be recommending Hotel Tano to our stateside friends & family who are in search for a hotel on Guam.

I’ve stayed here several times already. This time around was great as well as they accommodated my request for a high floor. There are some gripes with our room though. There was a nasty sticky red residue on the floor between our twin beds under the security safe tabletop overlooked by too service. Also our AC for our room was freezing and the room was hot. The TV remote was also dead. I tried calling reception via the room phone but could not reach. I had to call via my cell phone to reach them. They were able to have a tech come in and change the batteries. I also informed him at the time of the AC. He restarted the AC but to no avail after some time. They were able to relocate us to a room a few doors down. The new room was much better and up to expectations of what I’ve had the past few visits. This time however, we did not get the usual free 2 bottles of water in either room. Not sure if it is no longer included but something to think about on the next visit. Upon check out, one staff at the reception tried to charge me once more when I had already paid via Trip.com. She was also asking me why rent fee was cheaper than normal and I had to inform her about the trip.com reward discounts I had used. She was corrected by another staff and I was good to go after they refunded my security deposit. Overall, another pleasant experience but not without some gripes here and there. The pricing for the room and the service from staff and tech was very well worth it. Will definitely stay again. Hopefully a better experience next time.

I have traveled to Guam many times, but I always used the hotel near Tamon Bay. I used the Royal Orchid Hotel for the first time this time, but it was more convenient and better than I thought. Near the hotel, there was a free shuttle bus to outlets, micronesia mall and DFS. The hotel had washing machines and dryers, but I think it was good to use them for free. There were caprichoza and Tony Rome in the hotel, both of which were favorite restaurants. The unfortunate thing is that there was no veranda. The dryer was important because there was little space for laundry to dry. Near the front desk, there was a staff who could speak Japanese from the afternoon, so I was saved. I would like to use this hotel if I have a chance.

It must be said that the location of the hotel is facing the street, and it is really noisy at night. After the first night, I had to change rooms. The more important thing is that each room has an electric box. The night was buzzing and noisy, and I had booked four nights at this hotel. After two nights, I was forced to change the hotel. Hotel front desk and health services are ok, especially the front desk service is very good, but it is too noisy, if you live temporarily, it is ok, if you come to the exam, really do not recommend

Update: Upon reading my negative feedback, I was put in touch with Ms. Sunny Cho and Mr. Hanmin Jang. Mr. Jang was very apologetic about our situation and offered to comp our meals at Oceano at a later date. It also came to light that Mr. Tsaio had originally given us an incorrect email and that was why I never received a response back. After we checked in for our reservation Mr. Jang and Ms. Cho made a point to come over to my husband and I to meet us in person and wish us a good dining experience. I also believe that they told our waiter to take extra good care of us on that evening because the service was excellent. My husband and I stayed at Tsubaki in April. Upon our check-in, we were informed by the manger, Tom Tsiao that all of the restaurants on premise were closed due to a recent outbreak of Covid, and our dinner reservations were subsequently cancelled with no notice. Mr. Tsaio offered us 2 options we could cancel our reservation and come back when Oceano was back up and running or we could keep our existing reservation and would receive a voucher to eat at Oceano free of charge, at a later date. We decided to go with the 2nd option, seeing it as a fair comp. In December we decided to use the voucher for our wedding anniversary dinner, to be informed that it did not exist. When we spoke with Mr. Tsaio directly he informed us he did not remember speaking to us and offering a voucher to eat at Oceano. No such voucher existed.

I found my new home away from home, I have never felt so welcomed. The staff were amazing, friendly and everything a great working environment should be like, i enjoyed the team work so much. I wanted to join it, but they look like they are one unit. DEFINITELY recommending.

The couple stayed in the holiday suite for 2 nights from the beginning of the year. I knew the hotel was aging, but the room was large, but the lights in the room were only a stand ２ and it was dark. I entered the hotel after check-in was 3 o'clock, but I was waiting for it to end because I had not finished cleaning yet. The next day, no matter how many times I came back from the outside, the room cleaning did not come, and I came after 7 o'clock in the evening, and I refused because I had already relaxed after dinner. I have stayed in various countries and hotels so far, but it was the first time that it was so late. The location of the hotel is good but a little disappointing.

The answer is yes, we had an excellent experience! The front desk staff are very friendly and helpful and all the staff there greeted us with smiles as we passed by. The small cafe there has delicious breads, cakes and cookies that I kept going back for more. The room was very cozy and clean, we loved the spacious bathroom and the balcony that has the best sunset view! To finish it off, we love swimming in the pools there, great place to take pictures for Instagram with their amazing beach like infinity pool and small cabana rooms! If you guys like my review, try it out, you won’t regret it.

It's a bit far from downtown Tumon, so it's a bit uncomfortable if you don't rent it, but it's a very good choice for those who want to use it quietly and comfortably like I rented a resort :-) The staff were also very friendly. After two nights in Riga Royal, I moved to Dujit Beach for two more nights, and Dujit Beach felt so noisy. The infinity pool is pretty and the room ocean view is very good. I didn't use breakfast, and the room condition and facilities are a bit outdated. But I didn't expect it, but it was much better than I thought It's not too humid and it's clean It's a good cost-effective hotel!