Sofitel Fiji Resort & Spa

On the first day, we had to wait for more than an hour before we could check in. Different front desk staff asked me to bind my credit card several times, saying that the last person could take care of it. When they asked us to get a toothbrush, they asked us to buy it ourselves. We asked again before they gave it to us. We waited a long time before we got it. On the second day, we asked for a new towel. We had just come back from the swimming pool and wanted to take a shower, and then we were in a hurry to go to the next scheduled project. She said she understood and would send it immediately, but we had to wait for a long time again. Finally, we went to the front desk in person to get it. The service attitude was very poor. The most speechless thing was on the third day. The room next door was renovated and the wall was smashed since 7 o'clock in the morning. I went to the front desk to ask the manager, and she said that the TV wall in the room next door was broken and renovated. The most important thing is that she actually admitted that she knew the renovation was going to happen today but still arranged our room here. I asked if it was because there were no other rooms, she said no, hahaha, and then there was no compensation.

It was the most wonderful hotel I have ever stayed at. The facilities are well-equipped, clean, and the hospitality is excellent. Since my flight was scheduled to arrive in the morning, I asked for an early check-in at the counter, and they were very accommodating. The staff at the entrance who arranged taxis for me, as well as the staff at the restaurant and bar, were also very friendly and cheerful, which really made me feel at ease. The breakfast is luxurious, so I definitely recommend it! You can eat a variety of things from the standard menu to Indian cuisine, sushi, desserts, fruits, and more. They will crack open the coconut on the spot, so you can drink delicious coconut water through a straw made from the stem of the plant! The bed is comfortable and I can rest well in the room. I would definitely stay here again when I travel to Fiji.

The roof of the humid room was dripping with water, and the room air conditioner didn't even have a dehumidification function. A musty smell. Very bad check-in experience.

As a dual member of Ctrip and AccorHotels, my stay at Sofitel Fiji is worthy of a rating of 4.5 or above in all aspects, especially the staff at the restaurant pool, such as Chanel and Silvina. If you meet them, you will enjoy a professional vacation. The hotel service will also make your few days of vacation very happy. You enjoy it very much and thank them; but the reason for the low score for the environment and service is because the Member Club restaurant and its manager Ali chose the Member Club seaside for the last night. Dinner in the restaurant was from 6 to 7:40 in the evening, without a drop of rain falling. According to his request, the entire restaurant was sealed into a box. On rainy summer nights, there was no air conditioning and the fan was not turned on. I was covered in mosquito bites, and I asked the service staff three times if they could open a curtain to ventilate the room if it wasn't raining. I finally met him as the manager before the meal was over. His three replies, everyone should be able to feel that A Sanguo Full of cunning, "1. I can't control the weather; 2. When you choose a seaside restaurant, you should know that there will be no air conditioning and mosquitoes. If you hope not, you should choose another restaurant; 3. No customer has mentioned this. "I am a guest, I am retaliating, am I not a human being? There is no air conditioning, but the guests in the premium member restaurant were bitten like this. At least hand over mosquito repellent." , bring ice cubes; among the four restaurants in the hotel, choose this place for the best service on the last night. The beachside restaurant in the rainy season. Checking in and dining are just to watch the rain. What right do you have to put it in when there is not a drop of rain? The restaurant package is like... This is the worst experience at a Sofitel hotel in any country; it is recommended not to pay an extra few hundred Fijian dollars to experience the member-only service area. The other three restaurants also have sea views and pleasant services. Here is the only one Ah San’s teasing of Asian faces and kneeling and licking of Western faces; still giving the service two points is due to the hard work and kindness of other hotel employees, because Manager Ali has great power and superb sophistry skills, everyone must not pay extra attention Spend money to book a club beach. Unless you are a newlywed couple who wants to enjoy the quietness, you will definitely regret spending more money and giving up the excitement and happiness in the core area of ​​the hotel. If your English is not good enough, don’t try to talk to that ghost. The master of debate wastes vacation time. Believe me in my judgment, he is definitely not a kind-hearted Fijian. Meeting Chanle is your happiness, but meeting Ali climbing on the curtain will be your vacation nigh**are.

The room is large and clean, the service staff is friendly, the decoration a**osphere is also very good, the breakfast is rich and fresh, and the daze pavilion on the seaside is very relaxing. The only drawback is the poor sound insulation.

The room facilities are first-class, the swimming pool is beautiful, the service is attentive, the hygiene is tidy, and there are a variety of Eastern and Western meals to choose from. Choosing the Sofitel Resort & Spa for your vacation in Fiji is a very cost-effective hotel.