Guest User
March 12, 2024
In early February, four of us, relatives and friends, flew from Sydney to Fiji for a five-day leisure vacation. We chose the Sheraton Fiji Golf and Beach Resort. However, it was an extremely bad trip. The weather in Fiji in February was so hot and humid. The buffet restaurant had an open side, and there was no air conditioning in the entire restaurant, and there were not many fans. Every day, I was sweating while eating. I saw with my own eyes that tourists were unhappy because they were fighting for a fan. There were flies and some small flying insects landing on the food on the table. I saw with my own eyes that some of the raw and cold ingredients on the serving plates had been deformed and seeped by the heat, which was completely inconsistent with the regulations of food hygiene (or common sense). Finally, on the third night, three of our compatriots had vomiting and diarrhea at the same time (we did not go out and did not eat any food other than the hotel restaurant). We all thought that there was something wrong with the sliced watermelon eaten at dinner that day. The next morning, I went to see the lobby manager with the vomit and the vomiting videos and photos of the three people. The only request was whether he could help the three people through the difficulties. After hearing this, the lobby manager decisively thought: How does the hotel know that the vomit is yours? How does the hotel know that your vomiting and diarrhea are caused by the hotel? . Afterwards, the lobby manager brought several staff members to the two rooms where we stayed to visit the patients and the dirt in the bathroom. The final opinion was: You can go to the town hospital for treatment, but all expenses must be borne by yourself. Only when the hospital determines that your illness is caused by the hotel, the hotel can pay. I immediately stated that we are here for tourism. Can I ask a doctor in a small town to prove that it is caused by the hotel? Will the hotel accept the current attitude of the hotel?
Unfortunately, we met a good man, Mr. Jia Jinpeng, a Chinese who works in the hotel's catering department. He sympathized with us very much. He cooked porridge and sent it to the guest room many times to ask about our well-being. At more than 8 o'clock that night, he drove himself, braved the darkness, and accompanied me to the town hospital to get medicine, and finally saved the three patients.
Although the hotel finally gave some compensation, it was only moral for our losses. I thank Ctrip for its understanding and sympathy for us and actively coordinated. I wrote so much, mainly hoping that the hotel will improve! When encountering similar problems, how should consumers deal with them? The most important thing is to thank Mr. Jia Jinpeng, who is the one who really helps solve the problem.
It was a bad trip, three sisters, vomiting and diarrhea at the same time, and hopefully these things won't happen again in the future.
I would like to thank Mr. Jinpeng Jia from the Food and Beverage Department for helping us turn the corner. He is the one who really helped solve the problem.
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