Best Denizkent Mahallesi Spa Hotels

I stayed at this resort last month for eight nights. I bought a tour from Belarus, and my agent highly recommended this hotel as a five-star ultra all-inclusive. However, upon arrival, I was a bit disappointed because it didn't feel like five stars. It may have been five stars once, but now it seems worn out; you can still see it's a good hotel, but it needs maintenance. I was also surprised by the level of service, which didn't match five-star standards. It was clear they dint have enough staff, and those who were working appeared rude and unfriendly, especially the chef at the buffet. Honestly, it was even uncomfortable to ask for something because their reactions could be unpredictable. As for the grounds, they are very large and beautifully green. The entrance to the sea is pebbly, but the beach is sandy. The food also left much to be desired; there was a large selection, but everything was tasteless. I've never encountered anything like this in my life. I read in comments that guests recommended reducing the menu but making it higher quality. The hotel room was nice, and cleaning was done almost daily, but they only changed the bed linens about twice in eight days. Regarding the hotel’s location, my agent from Coral Travel in Minsk didn’t tell me that the hotel is far from everything—there's nothing within 30 km, and you have to drive through small villages to get there. The nearest cities, Belek and Side, are about 30 km away. So, if you need a hotel for relaxation, it’s suitable, but if you want a more active lifestyle, it’s definitely not an option. A special thanks to guest relations, Anastasia, and all the reception staff; they were always polite. I also want to highlight the spa and its staff; everything was very professional. As for my overall experience, the sea was wonderful, but next time, I definitely won’t choose this hotel and wouldn’t recommend it to my friends.