Guest User
November 21, 2023
I selected free cancellation within the deadline when making the reservation, but due to temporary changes in my itinerary due to flight reasons, I had no choice but to apply for cancellation after the deadline, but the check-in time was not yet reached when I applied (the cancellation application was made one day in advance) , but the merchant did not make any response, nor did it consider charging a cancellation fee, until after the original check-out time, the order was directly turned into completed, and no refund was given.
Furthermore, even if the merchant does not provide a refund, they should respond as early as possible before the check-in time so that I can rearrange my itinerary or change my check-in time. However, I have no choice but to wait for two full days and still cannot get any reply from the merchant until After the original check-out time, I replied that there was no refund. The attitude was really unacceptable.
Original TextTranslation provided by Google