I booked a room for three days and two nights almost a month in advance. When I arrived, the room smelled very musty. After feedback, the staff said that they had upgraded it and took me to another room, which smelled even more musty. I asked about upgrading to other rooms for an additional fee, but was told that there was no room. Because I was with my children, I could only stay in the original room. However, the room facilities were shabby, damp, and the sanitary conditions were very poor. The bathroom door was opened and closed twice, and the shutter screws below fell off.
On the first night, the child had a rash all over his body and it was very itchy in the middle of the night. However, it was inconvenient to go to the hospital on the mountain, so I endured it until the morning, thinking that I would go down the mountain to the hospital after having breakfast. There were few types of breakfast, basically frozen foods that were reheated, only wontons and noodles, no food, and the catering ratio of high-end hotels was not up to standard.
Originally, I came here to relax, but because the hotel was poorly sanitary, the child felt uncomfortable, so I went down the mountain to Anji Chinese Medicine Hospital for treatment. The doctor diagnosed it as allergic dermatitis, gave me an injection, prescribed medicine, and came back to apply it. I didn't experience the scenery of Mogan Mountain at all.
The afternoon tea and Hanfu experience in the booking package were not provided. When I reported it to the front desk staff at check-out, I did not get any response.
This is not the first time we have come to Moganshan. This has not happened in other hotels and B&Bs, even on the plateau. The experience is too bad.
Original TextTranslation provided by Google