The hotel's location was perfect for our group, which was attending the Shania Twain concert. We left the car with the valet and enjoyed a drink and appetizers in the bar area (which is very nice). The room was excellent for our group of three. The hotel shuttle promptly took us to Wells Fargo Arena. Unfortunately, when catching the shuttle back to the hotel after the concert, the shuttles were picking guests up down the block instead of the corner guests were told to stand at; then, the full shuttles drove past us guests standing at the correct corner. Thus we waited probably 30 additional minutes for shuttle service. Leaving the next day, our car was promptly brought by a valet; however, there seemed to be only one bellhop to grab our luggage from our room and take it downstairs. (You don't allow guests to use the luggage rack.) After waiting 30 minutes, we hauled our luggage downstairs. Those were the only snafus. I would definitely stay here again.