Renaissance des Moines Savery Hotel

Everything was perfect from people to property. They know how to take care of people

This property is a very good property. No complaints at all. I will give a few observations. Some of the racks in the bathroom should be replaced, quite a bit of rust. Breakfast was good but other properties are less expensive or free, please consider. The service was great! This is a busy place, but very welcoming and hospitable.

It started bad as they had us booked for 2 rooms, when we had only reserved one. The lady at the front desk told us we had two rooms, when I said we only had booked one she canceled the other room, which was an adjoining room. The room had a strange smell to it. The room was very small. The bed wasn’t made right and came undone when we laid down. The pillows were tiny and very flimsy. They didn’t replace the toiletries after the first day. The day after we got home I checked my bank statement & they charged us for our room plus one night in another room! When I called customer service, the girl told me someone had stayed on another floor, the 2nd night, under my cc. I was aghast! Cecelia was very rude, condescending & told me there were NO supervisors available & I’d have to wait for an investigation to be done as SOMEONE stayed in that room. I told her I never received another invoice other then the one for the room we stayed in. She said, “oh for reason it didn’t get sent to you.” She then proceeded to create one and email it to me. Her supervisor called me within 10 min and apologized and removed the erroneous charge from my card. We had stayed there last year for the state wrestling tournament and had a much better experience, so we thought we would stay there again. Not going back next year to this hotel. Very disappointed!

The hotel was nice and in a very convenient location downtown. The room was a nice suite, with a huge walk in closet that was bigger than the bathroom. Sounds good but the bathroom was super small and the towels were less than perfect. One actually had a rip in it which I have never seen before in any marriott brand hotel. Beds were small but comfortable.

Took three tries to get extra pillows, hot water radiant heat system was so noisy, could not sleep. No one wanted to hear it. No way I would stay here again. Definitely overpriced!

We received an upgraded room which was spotless, the cleanest hotel room we have ever stayed in. The staff without exception were helpful, knowledgeable and friendly. The hotel itself, an historical building, is obviously well maintained and cared for.

Great location and staff was always available and always very helpful. I liked that it was not overly decorated in Christmas stuff too.

Super nice hotel and room. The only downside was how small the bathroom was. There was very little space around the sink, making it a little difficult to do hair and makeup. I just pulled a chair into the bathroom doorway to hold my makeup bag, etc. Really enjoyed the on-site bar and Starbuck's coffee. It was also conveniently located close to bars and entertainment.

We arrived early and were checked in- I feel like we had to have been upgraded because the room was HUGE! Very quiet- beds were comfy-shower was AMAZING! This hotel is connected by a skywalk to many other downtown buildings which was really helpful for us! Highly recommend!!!