Hampton Inn & Suites des Moines Downtown

My wife said it was the nicest hotel we've had in 26 years after just 5 minutes.

This location left a lot to be desired. I’ll start with the good. The location is pretty good. Right next to the river and while not in downtown proper, the downtown area is walking distance away. Parking is validated by the hotel. Ashley at the front desk was professional. Now the bad. The bedsheets is what really gave this review a low score. The comforter had a large bloodstain. I called Ashley about the situation and thankfully she sent up housekeeping to get the sheets changed. As I noticed the housekeepers changing sheets, I noticed the mattress was stained up good as well. Overall cleanliness needs improvement in the hotel. The hallways were quite beat up and aging with sagging carpets, scuffed up walls and smelled musty. The hotel was busy with a lot of kids and it seems like there was a school trip. Kids shouting and running down the halls all night. The breakfast was very sorry excuse especially for Hampton/Hilton. I got there at 8 and they already ran out of hot food only having waffles, very stale bread, cereal, yogurt and rotting fruit. Again with there being a school trip, there was no where to sit and had to eat in my room. For being a downtown Hilton location, I expected better. While not the worst experience, it was far from good.

It was all good.

There was a weird lingering smell in the hallways which seemed to follow into the actual hotel room. Makes me question the cleanliness of the entire room. On the plus side, the hotel was quiet and the staff was great. This location is also within walking distance to tons of restaurants and bars.

Hotel was near the event. However, there was no shuttle service. Additionally, the pool and hot tub were closed for repair.

If your pool is down. Please reach out prior to the stay. My kids were heartbroken

Nice river front property. walking distance to Principal park and court Ave. friendly helpful staff

We were attending an event downtown Des Moines and even though we live about 40 minutes away, we decided it might be fun to have a night at a hotel, so we could go swimming and use the hot tub. After we checked in, we were told the pool and hot tub were not functioning. The whole point of us paying for a hotel, was to use the pool. They stated we could walk about a block away to use the pool of another hotel. It was about 35 degrees outside. The idea of walking in my flip flops and a swimsuit to use the pool of a different hotel, in the cold and all the way back with a wet swimsuit, did not sound appealing. Then we thought, ok…we will watch some TV to kill time before the event and then the TV was not working and we had to contact maintenance. They were on top of getting that taken care of, but annoying none the less. This is not the first time we have stayed at a Hampton, only to have no access to the pool and hot tub. I feel if hotels know that the pool and hot tub are not available for use, they need to contact the hotel guests, ahead of check-in, to let them know and give guests the option of canceling the reservation, finding a new hotel or have the hotel offer a discount for lack of advertised amenities. Because I booked my stay through Hotels versus the hotel directly, the hotel did not provide any resolution and were dismissive of our concerns, with an “oh well, too bad for you” attitude and a statement of “we will tell our manager.” I have not heard from the manger.

Great location for our trip. Front desk was helpful and friendly. Room was just as pictured. Breakfast was an added bonus.