AC Hotel des Moines East Village

We had a big block of rooms for my brothers wedding last week. We could not be happier with our stay and superb customer service from ALL of the hotel staff. A special thank you to the night watch Loretta for being so friendly with everyone in our group. I can not say enough good things about this hotel and it’s staff.

The lobby was beautiful and the location was perfect, but the condition of the room was poor. I had much higher expectations for this hotel and was disappointed. The wallpaper was coming off the wall, missing baseboard in the bathroom, and other issues with cleanliness. Way overpriced for the product received.

Had a wonderful stay. Staff was very friendly. Special thanks to Sheila! She was so wonderful, helpful and friendly. She went out of her way to provide us with excellent customer service. She was professional, yet personal and friendly. I really cannot say enough good things about her as the face of the hotel. She made us feel extremely welcomed. She has ensured that I will be a return guest. Thanks again Sheila for the great stay.

Nice and modern hotel, friendly check in agent

The shower had horrible water pressure with an awful whining sound. The toilet was leaking out the bottom meaning actual waste water was leaking in the bathroom. The TV wouldn’t receive any kid of signal. The lighting quality was god awful for doing make up. When I brought this information to the front desk. The gal working didn’t really care, didn’t offer to pay for the parking or anything. Do NOT stay here!!

I stay at the AC Hotel Des Moines every couple of months and have for years. The staff are alway helpful, always friendly, and I look forward to seeing Nicholas, Sheila, Tim, Peyton, every time I’m here. The place is spotless, rooms are comfortable and spacious. The Republic, up on the 6th floor, is a great place to hang out, especially if Trent is tending bar. And just as important, the location is perfect: A lively safe neighborhood with tons to do.

Shelia at the front desk made my stay wonderful! She is so friendly, helpful and fun to chat with. I was able to use the complimentary shuttle to get to the airport/Walgreens. The hotel is beautiful. My only comment is that the walls seem thing-If you stay near the elevator you can hear normal volume conversations be try clearly.

Love this hotel!!

The heat doesn’t work well on the higher floors