Guest User
October 4, 2023
My husband and I were scheduled to stay at the Hotel Saint Regis Detroit for 4 nights. We were excited about visiting the city to attend the NFL football game. When we parked the rental car, we saw inconsistencies between what was online and what were seeing. This was not The St. Regis Hotel Atlanta that we are very familiar with. The parking lot was not secure, there wasn’t any security, and the lobby was darker than the pictures online, the staff was accommodating. Our room was on the 6th floor. When we exited the elevator, we first noticed that there were black marks along walls and doors as if someone had pulled a cart down the hallway and scratched the walls and doors. The online descriptions said remodeled rooms, so we were hopeful. Upon entering and inspecting the room, we noticed that the floor was sticky and dirty, the tabletop was too wobbly to eat on, the room was dark, and the refrigerator had water accumulating at the bottom. Although the tile and grout did not have any molding, the shower sounded like a locomotive. It was so loud and never got warm enough for a good shower. We had the quickest shower ever and had to lay towels on the floor in the bathroom. It was an experience that I never was to experience again. After one night, we had to find other living arrangements. While I understand that low staffing can cause things to be overlooked, and the lack of attention to detail to be missed, this is unacceptable. The pictures online must be renderings of what the hotel will look like once it’s remodeled. We’ve stayed at other 3-star hotels that were clean and well maintained. I know that everyone has different price points and expectations for hotels, but if you want the Detroit experience then this is not the hotel for you. If you want somewhere to lay your head and don’t mind a less than clean room, then this is a place you should consider. Thanks for allowing us to leave early so that we could find somewhere else to stay so that we could enjoy the tastes and flavor of the city.