Guest User
September 10, 2023
It was past 10pm, and I was sleeping when a man suddenly swiped his card in!
I was so scared that I called the front desk immediately. The front desk said sorry and that was it.
During this period, the Ctrip staff negotiated with the other party and gave me a suite upgrade or a few free coffee drinks tomorrow morning. The room rate included breakfast. Why did I drink so much coffee drinks?
I slept until midnight and my luggage was not packed. They asked me to go downstairs to get the room card and change the room by myself? Is this to torture me or what?
I will write an email to complain about the hotel's irresponsible behavior and its disregard for customer safety!
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