Sofitel Auckland Viaduct Harbour

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.

A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.

Last time my wife and I were at the hotel was before the weather event in Auckland. We spent a week at the hotel on this occasion. The hotel was spotless loved the refurbished ground floor. It was great going back to the hotel we were welcomed very warmly by all staff. Our room was as we remembered with a very comfortable bed and pillows. Great size bathroom with bath and shower. Breakfast was very good with excellent coffee. The new bar on the ground floor is a standout. There are a number of the staff we would like to thank. If we miss anyone it's not because they weren't good, we'll put it down to not remembering their names. Thanks very much to Reto (GM) who goes out of his way to welcome all Accor Members. Others were Gerardo and Qui in the bar. Great drinks and cocktails. Kathy and the team in Lamaree for breakfast, Angela and Luke in the front office for their very warm welcome and last Charles and his team at the Concierge. All staff very well done. My wife and I recommend this hotel very highly. We've already booked our next trip to the Sofitel and look forward to travelling across the ditch to NZ.

Beautiful room with daily service. (Take care that you dont get a room on the same side as the bus station. ) Great location, an easy walk to the Viaduct and nightspots. The concierge Careem was amazing, located a lost bag and had it seamlessly delivered to us!

Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers

Very nice hotel in a great location. Room was spacious & breakfast was excellent.