Guest User
February 29, 2024
The complex consists of 2 hotels in the Neptun Group (Paradise and Village), which practically merge into one another. Both can be used by all guests without restrictions. Our room was comfortable and furnished in a local style. The staff was extremely attentive and friendly. There was always a friendly Jambo! and a smile. A problem with our safe was resolved within a few minutes. The food was consistently very good. Despite being at full capacity, there were no queues at the buffet or waiting times because all the tables were occupied. In our experience, this was completely untypical for an all-inclusive offer. There are enough sun loungers. Because of the many palm trees, everyone can find a spot in the shade. On the subject of beach boys: Yes, they are there and sometimes there are a lot of them. That is simply their only way of earning an income. Whether someone wants to buy or book something there is something everyone has to decide for themselves. We had consistently positive encounters and learned and laughed a lot. Anyone who wants privacy and communicates this openly will get a "Jambo" or a wave from a distance. By the way, many of them also speak extremely good German. Before we arrived, we had already booked a 2-day private safari through Tsavo East on the recommendation of Julius from JT Safari (100 m diagonally opposite the hotel). After we contacted him by email, we had an extremely competent exchange in which our wishes were 100% met. After arriving at the hotel, we met in person at Julius' office on the second day to discuss the exact procedure. At Julius' express request, we only paid a deposit. During the safari, we were not treated to mass processing in fully occupied SUVs, as we would have been when booking through a travel agency or on site with the tour operator. On top of that, compared to other vehicles we had seen, we had a modern, very well-maintained SUV with a German-speaking driver. The lodge we chose was exactly as advertised. In terms of price, we got an absolutely fair rate compared to the other offers. The remaining payment was made after a short debriefing the day after we returned to the hotel. Julius is very concerned about the satisfaction of his customers and therefore asks for honest feedback. We were (and still are) more than impressed by the way the trip was handled and of course by the impressions we experienced. We communicated this. That is why we have high praise for it and would definitely recommend it! All in all, the holiday was pure relaxation.
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