Southern Palms Beach Resort Reviews

Nice hotel. Great food choices. Staff was helpful and had great customer service. Night time entertainment was very enjoyable. Would recommend this hotel to anyone interested in having a good time.

We were given a lower grade room than we had paid for and he’d to move twice before we got the correct one . They were aware this had happened but did not tell us until we complained. Food is good , however if you do not like Indian cuisine your choices will be limited. Wine on the all inclusive is poor. staff are brilliant , management not so much . Annoying that you cannot go for a walk on the beach without getting swamped by beach sellers.

Diane beach is a gem. The locals are extremely friendly. The pool is large and very accommodating, always clean as well. Buffet was good, the menu changes daily. Very friendly staff, fun night time entertainment. Snorkeling in the open beach was my highlight 🏝🌴

Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not

Pros: nice beach shortcoming: 1. Noisy, very noisy! ! ! The hotel didn't remind us when we checked in that there was a party in the evening during our check-in time. The DJ screamed so loudly in the middle of the night that our hearts ached. We measured the decibel level and it was already at the noise level. We contacted the hotel several times to change rooms but got no response. Finally, they sent a waiter. I was told that I could change rooms, but when I went there it was still very noisy, so I had to endure it until the party was over. It was only eight o'clock the next day, and there was the noise of an Indian wedding again! ! ! 2. The service is very poor. Because it was too noisy on the first night and I didn't get a good rest, I had a fever the next day and asked the hotel to find a thermometer, or send someone to buy one for us to pay for. The hotel curtly responded that they could look for it, but they didn't inform us whether they had a thermometer until we checked out. , and other services also responded very slowly. 3. The food is not good. The hotel buffet is basically Indian food, various curries and purees, which are very salty. I don’t know if it’s because more than half of the hotel guests are Indians. 4. The room facilities are old, the bedding is old, and it doesn’t look very clean.

The staff are nice and friendly. The entertainment is too loud and noisy every night until 11:00 pm.

I had a good stay, after having to complain about air-conditioning not working and wi-fi signal isn't strong enough for inside your room. When the place is at maximum capacity there is no wifi accept in the recession area

Beautiful property, and amazing staff. Great food and drinks, very satisfied. Went with my new Fiancé and had too much fun. Ocean front room was great, comfortable bed, hot shower, impressed!

We loved the property itself! Rooms were amazing and we enjoyed the beach and the pool. The only complaint we have is the food. It lacks options and the same selections are served everyday. It lacks variety so you get tired of eating the same things. Absolutely loved the romantic dinner on the beach and the food within that was absolutely delicious

My family and i totally loved the place. It had a ll amenities with friendly and supportive staff. I would definately come back ☺️

When we arrived the fist day we were instantly greeted by staff and our bags were taken which was great. Check in was smooth and while headed to our room staff explained where everything was on the property. Now we had a long 24 hour flight to come to Diani so we had a bite to eat and walked to beach. By 9pm we were ready for bed, however there was a party right under our balcony until midnight. We called the front desk and explained to them that we were exhausted, they said they would call right back. 30 minutes later i called back to follow up. She said the party would be going until midnight but she would have the manager call back to see if there was a new room to switch to. No one ever called back of course. The next evening we were having dinner ar the buffet style restaurant, when we got up to get our supper the manager was yelling at the employees, about who was on what station. Right in the center of the room. I felt so bad for the staff. When we got back to the room another party was going on however i already knew if i called there wasnt going to be anyone to help me. Out AC leaked on the smaller bed, when i called about that they said they would send someone out but no one came so i had to share a bed with my roommate. The pool was filled with bugs that will swim and attach themself to you but that is no fault of the resort, and when u walk the beach it will not be in peace because many people will come to sell you things and excursions. Overall 3 at best.

Southern Palms may at first glance look modern day hotel but it is outdated built in 1990’s perhaps and lacking finesse. Rooms are substandard with minimum facilities & you are charged for every extra luxury! There is price dripping- room safe rental, extra charge for additional bottles of water, no iron facilities. Any service required from staff took a long time before responding! Meals were more catered for Indian tourists & could be repetitive. Personally I would not recommend this hotel if you are from overseas and not local Kenyan!!

The property hosts wedding which makes lot of noise and mess for other guests Music doesn't stop until 2am and they serve the same food for lunch and dinner The hotel won't tell you they have a wedding, means stay will be very noisy Try to avoid this hotel

we enjoyed our stay not the first time . unfortunately they don't provide slippers/ food was ok but no nyama choma. we where restricted to whatever was available.