Hyatt Regency Danang Resort and Spa

Nice facilities. Restaurants are good and services are in high standard The beach is super nice. Room is a bit aged and the spa technician is not as nice as expected.

A complicated experience. We booked room with breakfast and lounge, but hotel noticed us there is no breakfast included in our price. I think Trip.com have some mis-communication with the hotel which cause inconvenience. We stayed here for two nights. Once we enter the room, there is a notice state there will be an event for both nights that may cause some noise and hope we could understand. But then, music start at around 4 pm, it disturb the entire hotel. Every corner of the public area can hear the music. Music volume just went up at around 8pm and disturb the whole peace in the resort. It's super annoying, feel like stay at a hotel right next to a club. Music just keep going up until 8:30 and I tried to call the front desk and the staff just keep telling me to understand. As the music keep so loud, I went to the front desk in person and tell then it's really very disturbing as the volume is quite unacceptably loud. As the next day they still have the same event at the center of the hotel, they offered us to upgrade to a suite at the another side of the resort. I appreciate the help of their manager, Ethan. The suite room at the another really hear nothing even the event is the same as Day 1. Although the hotel is not really balancing their event and regular customer experience, I appreciate their help. I hope hotel can try to maintain the quality of regular customer even they hold events. But overall, it's quite nice experience as their pools are big, breakfast are very nice and with an amazing beach.

The facilities is excellent, the staff are friendly and helpful. Location is good. Highly recommended