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Location3.1
Amenities3.1
Service3.1
Cleanliness3.1
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All reviews(46)
Positive reviews(5)
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Negative reviews(27)
Guest User
Comfort Double Ensuite Room
Stayed in Oct 2023
Couples
1 review
1.5/5
Posted on Nov 18, 2023
Absolutely disgusting! Dirty bedding, shower or toilet have never seen bleach or any cleaning products in its life.rubbish in bin's mark's from some sort of beverage on tops of table and bedside tables, basically the room hadn't been cleaned,no towels nothing,we had drove 5 hours and was absolutely knackered. After 2 visit's to the front desk and offering to change the bedding myself I didn't want to visit a 3rd time.the first visit was for one of our cups having fag ash in it, apparently the lad behind the counter said it had been cleaned 3 times! At that point I didn't bother as it would be more lies.the place looks like it's for people living in it and we got some persons room who was away for the night,as it smelt like stale sweat and after-shave.avoid at all cost..if you like to be cold and don't mind filth go ahead.even though it wasn't overly expensive I'd rather pay more for the cleanliness and hygiene..
Voyager37431201755
Stayed in Jun 2024
Travel with friends
1.0/5
Posted on Jul 8, 2024
An ant infested, filthy, dilapidated dump! The stuff of nightmares! Liked · Nothing! Disliked · I booked 5 rooms for 9 people. We were touring Scotland on motorcycles, and we are not very picky, as long as the accomodation is comfy and clean. And boy did this place disappoint! The room I was in had extensive mould on the ceiling in both the bedroom area and bathroom, as had all the rooms. Both shower doors were hanging off, there was a foot gap at the top when the 2 doors were closed! I placed a bag on a shelving unit in the room and it fell to pieces literally! The TV was smashed where somebody had physically broken the screen. Everyone of the rooms were covered in mould. A number of the rooms were infested with ants! And it gets better! 2 of the guys entered their room to be met with a durex wrapper on the floor and dried blood on the carpet and floor! Curtains were falling down in all of the rooms. There was so much more wrong but I would have to publish this review in volume form! We have stayed in a lot of hotels over the years, with absolutely no complaints, but never in our wildest nightmares thought we would grace such a hellhole! It was evident none of the rooms were never cleaned prior to our stay and the bedsheets were not changed. How this place is not closed as a health hazard is beyond me! Needless to say we did not even consider breakfast the next morning as we could not wait to leave. I normally would check reviews before booking hotels for our trip, but this location was a last minute change. I would be very dubious about the origin of any review that appears to compliment this dive! Do not even contemplate staying here if you value your health!
6/9
Steven M
Stayed in Jun 2024
Business travelers
1.0/5
Posted on Jul 4, 2024
This place is completely disgusting. From arrival with hallways full of rubbish and dirty linen (which was still there next day) Walls covered in cracks and damp Wardrobe with no hanging rails ♂️ Tiles broken in bathroom with pieces of tile left on floor Shower is minging covered in ***** and clumps of hair both in the tray and up the shower walls Floor carpet was sticky and the whole place had an overpowering curry smell
6/7
Guest User
Stayed in Sep 2024
Other
1.0/5
Posted on Oct 21, 2024
We came down to reception and complained about our room. Blood on walls, bedroom and bathroom uncleaned. We complained about the door jam, you can see into the room from lobby and vice versa. To be told there is maintenance. You cannot give a client a key for the room at check in and then on complaint say there is maintenance. Asked for another room and raise your voice. To be given a key to another room that had feces on the floor and STILL in the toilet.
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Sep 6, 2024
Booked for two nights. Hotel staff are really friendly which is great but the rooms are absolutely vile. Travelled 8 hours so was rather tired. On first glimpse it looks okay but further notice after I had felt itchy in the bed, the sheets had short and curly hairs on and dots of what appears like blood. I pushed across the bed to find nothing short of absolutely dirt. Explains why days later I have bites. At 1AM when I found this I grabbed my clothing and slept in the front of my van in a truck lay-by. Do not go!
Guest User
Stayed in Aug 2024
Couples
1.0/5
Posted on Sep 1, 2024
Room smelt damp Curtains hanging in at least 3 areas off the rail Creased marked damp feeling linen on bed Mug stuck upside down to tea tray Carpet not hoovered Splattered walls with marks The bathroom was the most disgusting of it all. Fan in bathroom covered in dust and stuff Walls and ceiling mouldy Tap in sink hanging on Rusty finishing Shower revolting sludge and mould around base Breakfast was there if we wanted we got out of there asap.
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Sep 1, 2024
Stayed over as I was working in the area. When I first arrived the first thing I noticed was the floors had not been hoovered in a while. Theres was also a string smell of damp, rotting food, and other things I would rather not say. Big damp patches and peeling wall paper in the reception/room you have your breakfast in. Was told my room was ready. Went to said room and it was dirty and the bed was not made. Went back down to reception and given another room. The room was slightly cleaner. Though still dirty. The room was also full of flies. Bed sheets were dirty and had hair in them, and a blood stained pillow case. I went and asked for bedding and changed my own bed. I then went and bought cleaning stuff and cleaned my own room. Hoovered, fly spray, disinfected the toilet. The shower was a trickle, just enough to get wet. And I heard others showers were not working at all. I had to sleep with the bedroom window wide open or the room stank of staleness dampness, rotten food. My room was directly above the pool hall. So loud music at night. The TV did not work. Wifi non existent. Ok if you like listening to the Vengaboys on repeat. Only one member of staff doing everything. Basically you’re told it is what it is. Don’t like it, go elsewhere. Which many many people did during our stay. I witnessed one work party stay 10 minutes, refuse all of their rooms and leave for alternative accommodation. Please do not waste your money and book the hotel. I actually felt dirty staying there.
Guest User
Stayed in Jul 2024
Other
1.0/5
Posted on Aug 18, 2024
Terrible. No one interested. Tired decor. Tired outside. Washing and ironing board in reception. Continental breakfast was very basic and stake cereals Definitely not returning. Experience was not what we wanted. Stayed at sister accommodation Waverly lodge stayed one night booked for two. Say no more
Guest User
Stayed in Jul 2024
Other
1.0/5
Posted on Aug 12, 2024
Worst place I’ve ever seen. We asked for a second room and that was just as bad. It was that dirty we left and walked around other hotels until we found one with rooms available. We booked into the Waverley inn to then be sent to a completely different place called the royal hotel round the corner which was a few rooms at the top of a snooker club. There was even a metal chain put up by someone to stop entry (probably Ofstead) which they had just taken off and left there. The fire door had been kicked in many times and boarded back up with holes still in it. Damp in rooms, dead flies everywhere, mould, no curtains, it was just filthy. Avoid this place it should be closed down. It’s not even a hotel just a few rooms that look abandoned
Guest User
Stayed in Jul 2024
Other
1.0/5
Posted on Aug 12, 2024
We ignored the terrible reviews to our detriment. This place is the worst hotel we have EVER seen, and we’ve been in a fair few all around the world. In the past, we have found the places not as bad as the reviews described but please, please, please, cancel any booking you have here. Oh, if only we had! Dirty nappies dotted about outside. 3 toe nail clippings on the floor in our room. Curtains hanging off, even though the curtain hooks were actually on the floor. Pillows filthy. Toilet unbelievable! Rubbish upended everywhere. We were taking photos in full few of management and then they decided to try and clear up. All a little too late, as the photos had been taken. We could go on and on! Needless to say, we did not stay, even though we may lose our money but we are going to fight to get our money back as this hotel needs to be demolished. Please cancel straight away !
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jul 24, 2024
Ooffttt lasted a whole of 3mins in the building handed the keys back and said no way in hell staying here the worst place I’ve ever seen in my life to door hanging off curtains on floor bed broken no water the dining area was full of people that I can only describe as on a different planet never ever ever again
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jul 21, 2024
Without doubt this is the worse so called hotel I have ever stayed in , as the Canadian guests summed it up and I quote “ it was better than sleeping on the street but only just The bed was well past its best , creaking loudly with every movement the carpets had not been vacuumed ,with popcorn from the previous guests Unfortunately there’s not enough room to list all the complaints ,needless to say we left early !!!!!!
Guest User
Stayed in May 2024
Couples
1.0/5
Posted on Jun 30, 2024
If there was an option for 0 stars, it would for me, apply to this hotel. I don’t often write reviews but feel that anybody thinking of booking this hotel should be warned.. We had a 2 night stay booked and paid for and left after one night. As I told the staff when we left, this hotel is a disgrace! Its is dirty and smelly . The carpets are stained . The bathroom stank of stale cigarette smoke which, when I complained I was told it was the previous occupant and offered an air freshener !! That depth of smell was much more than that. It was unbearable and clearly not just from the night before . The photos online are nothing like the hotel both inside and out. From the outside it looks derelict ! The curtains are hanging off the rails and there are trees growing out of the roof.
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 25, 2024
Amazingly helpful staff, William couldn’t do enough to help us after a booking mix up. Stayed twice and my only criticism is I’d love a poached egg on my breakfast toast. Everything is nice and clean , comfy beds. Anyone looking for a Dingwall base this is the place. We will be back guys x
Guest User
Stayed in Apr 2024
Other
1.0/5
Posted on May 9, 2024
Was due to stay in waverely but got moved to the royal which is part of the waverely just down the street. Stains on floor, fag ends under bed, shower overflowing due to not draining properly and the worst it has BED BUGS! ROOM 8 if anyone gets this room, run for the hills. Now have itchy anxiety about staying in hotels!