183gaylej
August 23, 2024
I enjoyed my brief stay at the Kempinski. The room was lovely, comfortable and spacious. The staff throughout the hotel was attentive, friendly, and hospitable. The main reason I am writing this review is to highlight Esther, Front Office Manager. I have never experiences such kindness and service from a reception manager. Esther went out of her way to accommodate me and demonstrated the true meaning of hospitality. I requested the GM's info, so that I could reach out directly, but of course I misplaced it. Thank you Esther, you are a true asset to the property!!!!! I do have a couple of suggestions for the room. All five-star hotels should include USB ports and coffee machines. The hot beverage option was really disappointing, and coffee makers need to be in all rooms.