Apartments Boka Heart

The main point is the amazing view from the balcony, looking over the bay. It was beautiful. But I feel that there are other properties with this view also. The inside wasn’t clean and was dusty. They have added extras such as pretty pink chairs and lights hanging down from the ceiling but need to prioritise on giving it a good cleaning. The same can be said about the bathroom. This had an appalling smell. It was very strong! We had to leave the window open all the time and keep the bathroom door closed so that the smell didn’t come into the room much. We spent very little time in the bathroom for this reason. It was difficult trying to access the property as the keys weren’t where we were told via WhatsApp.

I stayed in the property in August of 2021. I had a very bad experience with the manager of the property, who is the rudest person I have met. As I returned late to the appar**ent and didn't have key, I had to ring the bell. The manager woke up, came to open, shouted at me in her language, but this was not enough, she started to push me forward, so that I go faster, aggresively used force and continued shouting. As I look back to this story, I wish I had called police. The next day I communicated the issue with the receptionist, who felt sorry for the incident, but that's all. I tried to write a review on ***********, but the property already cancelled the stay in their hotel as if I didn't even show up, so that no review is possible. I am happy to have the opportunity to share my review on tripadvisor, I also contacted *********** to solve the issue of reviewing. I hope this will help other visitors to be prepared for such attitude or not choose this place with such awful and aggressive management.

Disappointed about staff. No room cleaning and you never see any staff around to ask anything, you have to contact them via whatsapp etc. There was a blackout that lasted a day and we had no electricity. Didn't get any status update even when we asked the host via whatsapp.

While the view from the balcony is nice as shown in pics, the apar**ent itself is small and a bit noisy due to being able to hear the street traffic just outside the front door. Great and powerful air conditioning, though, which is nice and needed in summer.

Communication was quite poor, unable to contact with regards to my booking. Address isnt full so I had to give the taxi driver the name of a nearby shop so we could find the apar**ents. Had all the basics Neighbourhood dogs quite loud but that's not the owners fault

We enjoyed our stay at Boka Heart while visiting Kotor. Finding the place was easy. Staff was super helpful and sociable. Our studio apar**ent was clean, comfortable and quiet. The kitchen had all items needed to be able to prepare quick meals. Only a 5-minute walk to a small supermarket; a 15-minute walk to the main gate of the old city.

The place is adorable! 2 minute walk to the water, 3 minute walk to Old Town. I loved it there!