Muong Thanh Luxury Nhat Le Hotel

Muong Thanh Luxury Nhat Le Hotel Reviews

Muong Thanh Luxury Nhat Le Hotel

121 Truong Phap, Hai Thanh, Dong Hoi, VietnamView Hotel Details
Muong Thanh Luxury Nhat Le Hotel
Muong Thanh Luxury Nhat Le HotelMuong Thanh Luxury Nhat Le HotelMuong Thanh Luxury Nhat Le Hotel
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Muong Thanh Luxury Nhat Le Hotel Guest Reviews

4.1/5
Very Good
79 review
Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness4.1
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All Reviews(79)
Positive reviews(76)
Reviews with photos/video(13)
Negative reviews(3)
Deborah
Deluxe King Room
Stayed in Jan 2024
Couples
6 review
3.0/5
Posted on Jan 21, 2024
Hotel booked is a taxi and confirmed we could pay by card . In return the taxi said we can’t pay by card . The hotel didn’t replenish drinks in the mini bar and then tried to charge us for them . The pool is not in the hotel but in the hotel next door . No sun beds and when we found two there were no cushions so very hard. The staff were friendly though .
tuanpham anh
Deluxe Twin Room
Stayed in Apr 2024
Family
18 review
5.0/5
Outstanding
Posted on May 13, 2024
perfect
Response from Property: Dear Mr Pham Tuan Anh, Thank you for your recent stay at Mường Thanh Luxury Nhật Lệ hotel!In the order to enhance our service, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We are proud of true Vietnamese hotel chain, so we love to hear that you enjoyed your stay. However, We will try more and more everyday to improve our services, and we can’t wait to host you again soon! Wish you all the best!Kind RegardsGeneral Manager – Mr Cao Xuan Tien
HsiaochungWu
Deluxe Twin Room
Stayed in Jan 2024
Business travelers
85 review
1.0/5
Posted on Jan 17, 2024
On January 15th, I checked into the hotel in the evening. The female customer service officer on duty that night asked for a check-in deposit of 500,000 VND. She did not inform me in advance, but informed me that the deposit would be charged after seeing my foreigner ID. At 10:30 am on January 16th, without notice, the room attendant opened my door to check. At this time, I was greatly frightened. It was not the check-out time yet, and the room attendant could do whatever he wanted. Open my room? ? ? Such a hotel? ? ? Such a service? ? ? Such an employee? ? ? Such a female receptionist? ? ? Such a room attendant? ? ? Friends who read this review, please consider carefully when booking this hotel. Basic service is 0 points. Highest negative review. On January 15th, I checked into the hotel in the evening. The female customer service of the front desk on duty at the evening requested a deposit of 500,000 Vietnamese dong. At 10:30 a.m. on January 16, without notice, the room attendant opened my door without authorization to check. At this time, I was greatly frightened. This time has not yet arrived at the check-out time. Can the room attendant open my room casually? ? ? Such a hotel? ? ? such a service? ? ? Such employees? ? ? Such a female front desk? ? ? Such a room attendant? ? ? Friends who have seen this review, you must consider this hotel carefully. The basic service is 0 points. Highest review. Vào ngày 15 tháng 1, tôi nhận phòng khách sạn vào buổi tối. đặt cọc 500.000 đồng Việt Nam. Vào lúc 10:30 sáng ngày 16 tháng 1, không thông báo, nhân viên phòng mở cửa mà không được phép kiểm tra. phòng có thể mở phòng của tôi một cách tình cờ không? ? ? Một khách sạn như vậy? ? ? một dịch vụ như vậy? ? ? nhân viên như vậy? ? ? phòng như vậy? ? ? Bạn bè đã xem đánh giá này, bạn phải xem xét khách sạn này một cách cẩn thận. Dịch vụ cơ bản là 0 điểm. Đánh giá cao nhất.
Original TextTranslated by Google
Response from Property: Dear Sir,Thank you for your recent stay at our hotel!In the order to enhance our service, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We’re really sorry about the deposit for room service and the mistake of our housekeeping staff that you mentioned. We rechecked again and reminded our staff to make a better services. Again, Thanh You & Wish you healthy and if I can be of any further assistance please do let us know.We are looking forward to welcoming you back in near future. Kind RegardsHotel Manager - Mr Cao Xuan Tien
Guest User
Deluxe King Room With Ocean View
Stayed in Nov 2023
Solo travelers
18 review
4.7/5
Amazing
Posted on Nov 27, 2023
The environment is still good, but a bit old. Breakfast is the same as in all Mengqing hotels. There is a beach right at the door, where you can fish.
Original TextTranslated by Google
Response from Property: Dear Guest,What's a great starting point of a day by getting your commentThank you so much for your excellent review, we definitely pass on your kind review to entire employee, it such a great motivation to all the teamYour feedback is the highest compliment you could pay to us allWe look forward to being of service to you again when you back to Dong Hoi city Wish you all the best and stay healthy!Mr. Cao Xuan Tien - General Manager
Nhung
Deluxe King Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The hotel is clean, beautiful and comfortable
Original TextTranslated by Google
Thị Thùy Dương
Deluxe King Room With Ocean View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Everything is very good, close to the sea
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HAI HOA
Deluxe Twin Room
Stayed in Nov 2023
Family
5 review
4.7/5
Amazing
Posted on Dec 22, 2023
Friendly and enthusiastic worker The clean swimming pool is very enjoyable to experience
Original TextTranslated by Google
Response from Property: Dear Mr/Ms Hai Hoa, On behalf of all staff of Muong Thanh Luxury Nhat Le Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent vacation. Muong Thanh is proud to be a chain of guests. The largest purely Vietnamese hotel in Indochina, we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we sincerely thank you! We look forward to welcoming you at Muong Thanh Luxury Nhat Le Hotel in the near future. Sincerely!From: Cao Xuan Tien – Hotel Director
Guest User
Deluxe King Room
Stayed in Apr 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 5, 2023
Super good, worth a visit
Original TextTranslated by Google
Response from Property: Warmest greetings from Muong Thanh Luxury Nhat Le Hotel! We are happy to hear that you enjoyed your stay. We are glad that we could satisfy your expectations. It is always our ambition to make your stay as pleasant and comfortable as possible. Thank you for your staying at Muong Thanh Luxury Nhat Le Hotel. Best regards
Guest User
Deluxe Twin Room
Stayed in Jan 2023
Business travelers
116 review
4.0/5
Very Good
Posted on Jan 29, 2023
The sea is in front of the hotel, the scenery is good
Original TextTranslated by Google
Response from Property: Dear Guest, Welcome to Muong Thanh Luxury Nhat Le Hotel Thank you for choosing Muong Thanh Nhat Le Hotel for your stay Your reviews are the motivation for us to further improve the quality of our services. Thank you for your love for the hotel staff Hope to welcome you back with friends and colleagues when visiting the beautiful city of Dong Hoi Wishing you good health Mr. Cao Xuan Tien - Hotel Manager
Guest User
Deluxe Twin Room
Stayed in Oct 2023
Business travelers
53 review
4.0/5
Very Good
Posted on Nov 7, 2023
Suitable for business travel and residence
Original TextTranslated by Google
Response from Property: Warmest greetings from Muong Thanh Luxury Nhat Le Hotel! We are happy to hear that you enjoyed your stay. We are glad that we could satisfy your expectations. It is always our ambition to make your stay as pleasant and comfortable as possible. Thank you for your staying at Muong Thanh Luxury Nhat Le Hotel. Best Regards!
神佾逍遙
Deluxe King Room With Ocean View
Stayed in Dec 2023
Couples
2 review
4.7/5
Amazing
Posted on Jan 4, 2024
Quiet and relaxing place
Original TextTranslated by Google
Response from Property: Dear Mr/Ms 神佾逍遙 ! Warmly Greeting from Mường Thanh Luxury Nhật Lệ! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Cao Xuan Tien ( Mr) General Manager
Bảo Trâmm
Deluxe King Room With Ocean View
Stayed in Apr 2022
Couples
4 review
3.5/5
Posted on Apr 19, 2022
The employee voluntarily opened the door to enter the living room without ringing the bell and knocking on the door
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you and your family for choosing Muong Thanh Nhat Le for your family vacation. The hotel acknowledges your comments, and will fix it to improve the quality. Service quality Hope to have the opportunity to welcome and serve you and your family next time Sincerely Mr. Cao Xuan Tien - Hotel Manager
Phuong1182
Deluxe King Room
Stayed in Dec 2021
Business travelers
3 review
1.5/5
Posted on Dec 13, 2021
Changed rooms 2 times in one night because the water was too dirty, yellow turbid like rusted water from the tank. Unable to shower and wash. Disappointed!
Original TextTranslated by Google
Response from Property: Dear Ms Phuong1182, Thank you very much for choosing the hotel for your family trip and for taking the time to give us your feedback. We acknowledge your comments and truly apologize to you and your family for the water incident that we did not expect to happen. Once again, we would like to acknowledge and always monitor and check to ensure the best quality for you. Hopefully, in the near future, we will be able to welcome and serve you and your family again, and we always try our best to satisfy customers. Wishing you and your family good health, happiness and peace. Best regards! Mr. Cao Xuan Tien - Hotel Director
Une
Deluxe King Room With Ocean View
Stayed in Apr 2022
Couples
6 review
5.0/5
Outstanding
Posted on Apr 11, 2022
The service is good, the equipment is very new, there is a whole row of seafood meals to choose from at the entrance of the hotel, there are not too many types of breakfast, it is not difficult to choose, the taste can only be said to be very average, but the price must be the CP value of a 5-star hotel Highest
Original TextTranslated by Google
Response from Property: Dear Guest,Welcome to Muong Thanh Luxury Nhat Le HotelThank you for choosing Muong Thanh Nhat Le Hotel for your stayYour reviews are the motivation for us to further improve the quality of our services.Thank you for your love for the hotel staffHope to welcome you back with friends and colleagues when visiting the beautiful city of Dong HoiWishing you good healthMr. Cao Xuan Tien - Hotel Manager
Guest User
Deluxe Twin Room With Ocean View
Stayed in Nov 2022
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 13, 2022
Not bad, the price is right
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your comments. We are looking forward to greet you at Mường Thanh Luxury Nhat Le hotel for the next time.With best regards,Mr Cao Xuan TienGeneral Manager