Xiaobaodaner
March 13, 2024
The woman at the front desk refused to upgrade my room, saying that she didn't have the authority and couldn't operate the computer. I called Ctrip customer service, and Ctrip customer service communicated with her and said that I could upgrade my room. I don't understand why they have to force me to do something that's not right. The room is relatively okay, but the front desk is really inflexible, really stupid.
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