Elizabeth Grace House

Worst experience ever. There was a hand washing dispenser that had a greasy discharge before the soap came out. A TV that does not work. A broken shower which threw water everywhere and gathered lots of water nearly up to the ankles. Room was very cold. It says there is plenty of free parking, unfortunately this isn’t the case. Parking is on the street and you have to come down every two hours to change hours on the parking disc. Took a while to get the instructions on how to get into the house as the phones weren’t being answered and there is no one to attend to guests. May be other rooms are better but ours was a nightmare. We ended up not sleeping there and had to shower at a friend’s house

The location is good but the staff is difficult to reach. The heater doesn't work well

Good, would stay again

Nice clean tidy room and nice staff very helpful

The checkin was good, i got the key codes early, however on arrival the room was very cold. After contacting the owners they arranged for a plumber the next day, and although the heating was dealt with it was still cold in the room. It would be good to have king size quilts on double beds. The room was very basic and there was minimal coffee etc.

on arrival i had to go look for someone, to be told ******* had double booked me , so she had another property around the corner , she told me it was an upgrade as i was getting a sea view and ensuite . the place looked derelict. the toilet seat was hanging off, black marks in the shower and hand basin the furniture was dropping apart breakfast was a 5 minute walk away the sea view you couldn't see through the window, no curtains no head board on the bed , a 5 night stay was booked, i managed 3 i can put up with most things but not this, i took photos hoping to put them on here ,

Really good stay.Excellent breakfast that set me up for the rest of the day. Sharon is a great host. Clean and comfortable accommodation.

Enjoyed my stay at the Elizabeth Grace. Room was all that I needed. Neat and clean. Staff friendly and helpful. Issue with no wifi was sorted out as soon as it was raised. Expected a little more from a breakfast point of view. Overall very happy. Thank you

There were a number of problems here that could have been prevented simply with better preparation and customer service. You are entirely on your own at this property, entering your room with a code that is supposed to be emailed to you ahead of time, and if all goes normally, you should never expect to see any employee here at all. However I never received this email as The Isle of Man is not on the UK system and internet data was not available to me. I called the phone number and one of the Managers, Amy, came to let me in. However her main interest was to deal with me as quickly as possible and get away. Really, she should have stayed around as there were several other issues. The passcode for the Wi-Fi did not work, so again I had to call, and this time reached the other Manager, who insisted several times that the passcode was correct. It was only after I read out the passcode that she realized it was wrong in 2 places. After settling that and attempting to leave my room to tour the town, I discovered that my door would not close and latch as it was supposed to. For the third time I called the number, and was told I had to open the window in the room to break the airlock. When it still didn’t work, I was told to hold the fire door open with my foot as I was closing the door. I felt as if I was being videoed for one of those crazy comedy shows. Eventually the Manager came out again, and I was able to switch rooms. The room was never cleaned during my stay of several days.